Customer Service Agent

4 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time
  • Job Responsibilities:
    • Resolve Customer Inquiries: Handle inbound and outbound contacts in a timely and professional manner, ensuring first call resolution through effective call handling.
    • System Research: Research systems to find missing information as applicable.
    • Interdepartmental Coordination: Coordinate with other departments to resolve issues when needed.
    • Document Customer Claims: Document and process customer claims in appropriate systems.
    • Fact Finding Discussions: Lead fact finding discussions to determine the best options for the customer.

About Mass Markets: As a Contact Center Representative at Mass Markets, you will be part of a team that provides exceptional customer service and support to our customers, ensuring a positive experience through timely and effective resolution of customer inquiries.


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