Data Center Technician

3 days ago

San Antonio, Texas, United States Microsoft Corporation Full time
About the Role

We are seeking a highly skilled Data Center Technician to join our team at Microsoft Corporation. As a key member of our Cloud Operations & Innovation (CO+I) team, you will play a critical role in delivering the core infrastructure and foundational technologies for our dedicated online services supporting the U.S. Government.

Responsibilities
  • Demonstrate an applied understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
  • Proactively share relevant information to enable efficient workflow and mitigate the impact that changes to their area of work will have on others.
  • Comply with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines.
  • Complete assigned tickets efficiently and in alignment with expectations for Key Performance Indicators (KPIs) per task type while meeting or exceeding established Service Level Agreements (SLAs), with minimal guidance from other technicians.
Requirements
  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology OR equivalent experience.
  • Ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.
Preferred Qualifications
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
  • Able to communicate effectively with multiple stakeholders.
  • Desire to learn, grow, and develop new technical skills.
About Microsoft

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.

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