Customer Service Representative

3 weeks ago


San Jose, California, United States Della Infotech Full time

Job Title: Customer Service Representative - Client Liaison

Company Overview: Della Infotech is a leading provider of innovative solutions, and we are seeking an exceptional customer service representative to join our team. Our company culture values excellence, teamwork, and customer satisfaction.

Salary: $45,000 - $55,000 per annum, depending on experience.

Job Description: As a customer service representative, you will be the primary point of contact for our clients, handling their inquiries, resolving issues, and providing exceptional support. Your goal will be to ensure customer satisfaction and loyalty by delivering timely, accurate, and professional service.

Key Responsibilities:

  • Respond to client inquiries via phone, email, or in-person
  • Resolve client complaints and concerns in a professional and courteous manner
  • Collaborate with internal teams to resolve complex issues
  • Document all interactions with clients in a timely and accurate manner

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong problem-solving and analytical skills
  • Experience in customer service or a related field

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment


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