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Security Operations Manager

2 months ago

Louisville, Kentucky, United States Brosnan Risk Consultants Full time
Job Summary

Brosnan Risk Consultants is seeking a highly skilled Security Operations Manager to join our team. As a key member of our security team, you will be responsible for overseeing the daily operations of our security guards and ensuring the highest level of service is provided to our clients.

Key Responsibilities
  • Train and supervise security guards on their responsibilities and knowledge of their post assignments
  • Investigate and resolve issues submitted by customers and clients, providing follow-up and reporting as required
  • Ensure security guards are following company and client policies and procedures while conducting daily duties
  • Schedule security guards and respond to call-offs and rescheduling of shift assignments
  • Meet with client management for updates and job-related change orders
  • Ensure quality of service and contract compliance by regularly inspecting security guards and their job performance
Requirements
  • Valid Security Guard License and compliance with all required area regulations
  • Two years of supervisory experience
  • Flexible schedule, ability to work overtime and weekends
  • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint
  • Ability to handle crises at the client site calmly and efficiently
  • Display exceptional customer service and communication skills, verbal and written
What We Offer
  • Competitive pay rates
  • Paid training sessions conducted by our highly skilled team of professionals
  • Opportunities for career advancement and professional development
  • A positive and professional work environment