Customer Service Representative

4 weeks ago


Edmonds Washington, United States CareerPaths NW Full time
Customer Service Representative Job Description

We are seeking a skilled Customer Service Representative to join our team at CareerPaths NW. As a key member of our insurance team, you will play a vital role in delivering exceptional customer service to our clients.

Key Responsibilities:
  • Handle phone inquiries and manage policy changes for commercial and personal clients.
  • Focus on commercial insurance clients, managing certifications, proofs of insurance, and pending cancellations.
  • Provide personalized service to maintain and strengthen client relationships.
  • Respond to client calls promptly, ensuring the phone is answered within three rings.
  • Collaborate with the team to divide tasks related to pending cancellations and ensure efficient operations.
  • Assist in cross-selling additional services such as umbrella insurance and auto coverage to existing clients.
  • Implement personalized campaigns and communications to enhance client engagement and satisfaction.
Requirements:
  • Valid Property and Casualty (P&C) license.
  • Proven experience in customer service, particularly in insurance, with a focus on commercial lines.
  • Strong communication and interpersonal skills.
  • Ability to build and maintain strong client relationships.
  • Competent and reliable, with a customer-service-focused mindset.
  • Ability to manage multiple tasks efficiently and effectively.
  • Strong attention to detail and organizational skills.

If you are a reliable and customer-focused individual with experience in insurance and a passion for building strong client relationships, we encourage you to apply. Our company offers a supportive work environment where your expertise and dedication will be valued, and you'll have the opportunity to contribute to a team that prioritizes personalized service and client loyalty.



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