Customer Service Representative
2 months ago
About the job Customer Service Representative
Our client's company is a well-respected Insurance agency that provides both personal and commercial lines of insurance. They pride themselves on offering tailored insurance solutions and exceptional customer service to maintain long-lasting relationships with their clients. With a primary focus on commercial insurance in recent years, they are seeking a dedicated Customer Service Representative to join their team.
As a Customer Service Representative, you will play a crucial role in handling phone inquiries and managing policy changes for both commercial and personal clients. This role is particularly focused on commercial accounts, where you will handle certifications, proofs of insurance, and pending cancellations.
The ideal candidate will possess a keen eye for detail and an eagerness to maintain and develop client relationships through personalized service, which is why their clients remain loyal. You will be expected to manage 6-17 calls daily, ensuring that each interaction is handled promptly and professionally. Additionally, you will assist in cross-selling efforts, with the opportunity to earn a 50% commission on cross-sells to existing clients.
Responsibilities
- Handle 6-17 phone calls daily, addressing inquiries and making policy changes for both personal and commercial clients.
- Focus on commercial insurance clients, managing certifications, proofs of insurance, and pending cancellations.
- Provide exceptional customer service to maintain and strengthen client relationships.
- Respond to client calls promptly, ensuring the phone is answered within three rings.
- Collaborate with the team to divide tasks related to pending cancellations and ensure efficient operations.
- Assist in cross-selling additional services such as umbrella insurance and auto coverage to existing clients.
- Implement personalized campaigns and communications to enhance client engagement and satisfaction.
- Ensure all client interactions are handled with professionalism and a personal touch, prioritizing client needs over internet leads.
- Must have a valid Property and Casualty (P&C) license.
- Proven experience in customer service, particularly in insurance, with a focus on commercial lines.
- Strong communication and interpersonal skills.
- Ability to build and maintain strong client relationships.
- Competent and reliable, with a customer-service-focused mindset.
- Ability to manage multiple tasks efficiently and effectively.
- Strong attention to detail and organizational skills.
- Proactive and responsive, with the ability to pick up calls promptly and ensure client satisfaction.
If you are a reliable and customer-focused individual with experience in insurance and a passion for building strong client relationships, we encourage you to apply.
Our client's company offers a supportive work environment where your expertise and dedication will be valued, and you'll have the opportunity to contribute to a team that prioritizes personalized service and client loyalty.
-
Sr Customer Service Representative
1 month ago
Edmonds, United States Pacific Premier Bank Full timeAs a top-performing financial institution, Pacific Premier Bank is dedicated to taking care of our customers and employees and making all feel welcomed and valued through building long-lasting relationships, doing the right thing, exceeding expectati Customer Service Representative, Customer Service, Representative, Client Service, Customer Experience,...
-
Customer Service Representative
2 weeks ago
Edmonds, Washington, United States Brennan Heating Air Conditioning Full timeJob OverviewAt Brennan Heating & Air Conditioning, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our service department, you'll be responsible for delivering exceptional customer service, resolving grievances, and generating sales opportunities.Key ResponsibilitiesProvide top-notch customer service,...
-
Customer Service Representative
1 month ago
Edmonds, United States Brennan Heating Air Conditioning Full timeJob DescriptionJob DescriptionBrennan Heating & Air Conditioning is immediately hiring a Customer Service Representative/Inside Sales Rep.Job Title: Customer Service / Inside Sales RepresentativeLocation: Lynnwood, WAShift: Monday - Friday, 8:00 AM to 5:00 PMPay: $18 - $22 /hr (DOE) + CommissionBenefits: Medical, dental, and vision insurance - 100% paid by...
-
Patient Service Representative
2 weeks ago
Edmonds, United States Providence Health & Service Full timeGathers and distributes all necessary demographic, financial and medical information to create and maintain an accurate patient medical record. Providence caregivers are not simply valued theyre invaluable. Join our team at Swedish Edmonds and thr Patient, Representative, Service, Retail, Healthcare
-
Customer Service Representative
1 month ago
Edmonds, Washington, United States The Bartell Drug Company Full timeJob SummaryWe are seeking a highly motivated and customer-focused Service Associate to join our team. As a Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with sales floor operations.Key ResponsibilitiesProvide excellent customer service by assisting...
-
Patient Service Representative
2 weeks ago
Edmonds, United States Providence Service Full timeDescription Gathers and distributes all necessary demographic, financial and medical information to create and maintain an accurate patient medical record. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Edmonds and thrive in our culture of patient-focused, whole-person care built on...
-
Patient Service Representative
4 days ago
Edmonds, United States Providence Service Full timeDescription Gathers and distributes all necessary demographic, financial and medical information to create and maintain an accurate patient medical record. Greets and assists patients, visitors and guests. Collects payments and deposits as appropriate. Providence caregivers are not simply valued - they're invaluable....
-
Patient Service Coordinator
2 weeks ago
Edmonds, Washington, United States Providence Service Full timeAbout the RoleWe are seeking a skilled Patient Service Representative to join our team at Providence Swedish Edmonds. As a key member of our patient services team, you will play a vital role in ensuring the smooth operation of our patient registration process.Key ResponsibilitiesGather and distribute demographic, financial, and medical information to create...
-
Patient Service Coordinator
2 weeks ago
Edmonds, Washington, United States Providence Health & Service Full timeJob SummaryAs a Patient Service Representative at Providence Health & Service, you will play a vital role in ensuring the accuracy and completeness of patient medical records. Your attention to detail and organizational skills will be essential in gathering and distributing demographic, financial, and medical information. Key Responsibilities:Gather and...
-
Patient Services Representative
4 weeks ago
Edmonds, Washington, United States Proliance Surgeons Full timeJob Title: Patient Services RepresentativeWe are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at Proliance Surgeons. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our physicians and staff.Key Responsibilities:Provide...
-
Patient Service Representative
2 weeks ago
Edmonds, United States Providence Health & Service Full timeJob DescriptionGathers and distributes all necessary demographic, financial and medical information to create and maintain an accurate patient medical record.Greets and assists patients, visitors and guests. Collects payments and deposits as appropriate.Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Edmonds and...
-
Patient Service Representative
2 weeks ago
Edmonds, United States Providence Health & Service Full timeJob DescriptionGathers and distributes all necessary demographic, financial and medical information to create and maintain an accurate patient medical record. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Edmonds and thrive in our culture of patient-focused, whole-person care built on understanding, commitment,...
-
Patient Service Representative
1 week ago
Edmonds, United States Providence Health & Service Full timeJob Description Gathers and distributes all necessary demographic, financial and medical information to create and maintain an accurate patient medical record. Providence caregivers are not simply valued - they're invaluable. Join our team at Swedish Edmonds and thrive in our culture of patient-focused, whole-person care built on understanding, commitment,...
-
Customer Service Representative
2 weeks ago
Edmonds, Washington, United States Rite Aid Full timeJob Summary: We are seeking a highly motivated and customer-focused Service Associate to join our team at Rite Aid. As a Service Associate, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with daily operations.Key Responsibilities:Provide excellent customer service by...
-
Customer Service Representative
1 week ago
Edmonds, Washington, United States Papa Murphy's Full timePapa Murphy's Job Description:Key Responsibilities:Greet all guests to create a welcoming environment.Handle phone and online orders for guest pick-up.Work all counter stations.Assist guests in making menu selection, review specials, handle club cards, and participate in add-on sales.Wrap pizzas properly, repeat orders to guests, give verbal baking...
-
Call Center Representative
3 months ago
Edmonds, United States Virginia Mason Franciscan Health Full timeThis position has the option to work remote after a 4-week minimum onsite training at the Edmonds Call Center in Edmonds, WA. The Call Center hours are Monday - Saturday 7:00 am - 6:00 pm and candidates must be available during these hours. Represent Call Center, Representative, Customer Service, Technology, Healthcare, Patient
-
Food Service Attendant
2 months ago
Edmonds, United States Providence Health & Service Full timeFood Service Attendant (313681) Schedule: FTE 0.06, Evening FTE 0.01, Variable Consistently demonstrates excellent customer service maintaining compassion and empathy at all times. Assemble and deliver patient, visitor and caregiver meal orders in a Food Service, Service Attendant, Attendant, Customer Service, Retail, Healthcare, Food
-
Patient Services Coordinator
2 weeks ago
Edmonds, Washington, United States Providence Service Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Services Specialist to join our team at Providence Health Services. As a key member of our front office team, you will be responsible for providing exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide effective and efficient front office services to...
-
Food Service Associate
2 weeks ago
Edmonds, Washington, United States Providence Health & Service Full timeJob SummaryWe are seeking a compassionate and detail-oriented Food Service Attendant to join our team at Providence Health & Service. As a key member of our food service team, you will play a vital role in ensuring our patients, visitors, and caregivers receive exceptional service and high-quality meal options.Key ResponsibilitiesConsistently demonstrate...
-
Patient Services Specialist
4 weeks ago
Edmonds, United States Providence Health & Service Full timeProvide effective and efficient front office services to patients; coordinate internal and external clinic phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; administer co-pay collection from patients; perform clerical, scheduling, and records...