Club Lounge Attendant

1 week ago

Charlotte, North Carolina, United States Sage Hospitality Full time
Job Overview

As a Club Lounge Attendant with Sage Hospitality, you will be responsible for providing exceptional guest service and ensuring a high-quality experience for our guests. This includes preparing food and beverage items, maintaining a clean and sanitary kitchen and club areas, and providing information to guests about the hotel and the city.

Responsibilities
  • Set up and maintain continental breakfast buffet, honor bar, and hors d'oeuvres.
  • Provide information and assist guests with restaurant reservations, theater productions, airlines, automobile rentals, transportation directions, office services, beauty and barber establishments, and other services.
  • Offer services of ticket agencies, limousine service, and tour guide organizations to guests.
  • Service each guest comment or complaint according to procedure, escort and service VIP guests.
  • Prepare food and beverage items and set out all hot and cold food items following all food safety regulations.
  • Replenish all food and beverage items during the meal period, keep all items fully stocked, and ensure all foods are kept at safe temperatures.
  • Keep all tables bussed and cleaned throughout the entire time club hours are open, ensure all tables are properly cleaned, and the dining area is vacuumed.
  • Greet each guest as they arrive, assist with service if required, and replenish coffee as time permits.
  • Build rapport with all guests at all times, solving problems when able, and reporting any complaints or issues immediately to management for resolution.
  • Learn about the hotel's guests through conversations to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel's guests per day.
  • Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
  • Create and maintain a pleasant presentation, maintain a clean area, store food, and remove all trash, taking trash out to the dumpster as needed.
  • Continuously look for cost-effective ways to improve appeal, assist the department in maintaining safety equipment and emergency procedures for the safety of all guests and employees, and maintain a friendly, cheerful, and courteous manner at all times.
Qualifications

Education/Formal Training: High school education or equivalent.

Experience: One year previous customer service-related experience.

Knowledge/Skills: Must have high school graduate level mathematical aptitude, know ordering procedures, and be knowledgeable of safe food handling processes. Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be competent in oral and written English, and must have vision ability to read written communications and handle paperwork processing.

Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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