Customer Service Team Member
10 hours ago
At Mr. Electric, we're committed to delivering exceptional electrical installation and repair services to our residential and commercial customers. As a Customer Service Representative, you'll play a vital role in ensuring seamless customer experiences and upholding our code of values: Respect, Integrity, and Customer Focus.
You will be the primary point of contact for our customers, handling service requests and complaints with empathy and professionalism. Your self-motivation, energy, and passion for helping others will drive your success in this role. You'll also be responsible for assigning and directing electricians to customer locations, monitoring their routes, and coordinating schedules.
Key Responsibilities:
- Receive incoming calls in a professional and courteous manner
- Assign and direct electricians to customer locations, monitor their routes, and coordinate schedules
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls, and respond to customer complaints
Job Requirements:
- Minimum two years' admin experience
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive attitude
- Team player who can work independently
We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience. Benefits may vary by location, but we're committed to providing a comprehensive package that supports your well-being and career growth. Apply today and take the first step towards an exciting career with Mr. Electric
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Customer Service Team Member
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