Technical Support Engineer, Senior

2 days ago


Natick, Massachusetts, United States Booz Allen Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer, Senior to join our team at Booz Allen. As a Technical Support Engineer, Senior, you will be responsible for providing technical support and guidance to our clients and internal teams. This is a challenging and rewarding role that requires strong technical expertise, excellent communication skills, and a passion for problem-solving.

Key Responsibilities
  • Provide technical support and guidance to clients and internal teams on a wide range of technical issues, including hardware and software troubleshooting, configuration, and maintenance.
  • Develop and maintain technical documentation, including user guides, technical notes, and knowledge base articles.
  • Collaborate with cross-functional teams, including engineering, product management, and sales, to identify and resolve technical issues.
  • Stay up-to-date with the latest technologies and trends in the field, and apply this knowledge to improve our technical support processes and services.
Requirements
  • 8+ years of experience in a technical support role, with a strong background in hardware and software troubleshooting, configuration, and maintenance.
  • 5+ years of experience working in a technical role in a lab or facility setting, supporting networking and equipment troubleshooting.
  • Experience operating and troubleshooting of networking technologies, including switches, access points, WiFi, Bluetooth, CAT6 ethernet, or fiberoptic.
  • Experience operating and troubleshooting lab or facility equipment, including cameras, lighting, and audio systems.
  • Experience troubleshooting software systems that interface with equipment to setup test procedures and facilitate data collection.
  • Ability to conduct briefings to senior level leadership.
  • Secret clearance.
  • Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) field.
Additional Qualifications
  • Experience with concert or theatre venue operations.
  • Experience with consulting.
  • Experience with the military.
  • Possession of excellent verbal and written communication skills, to interface with non-technical audiences.
Clearance

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.



  • Natick, Massachusetts, United States Booz Allen Hamilton Full time

    Job Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our team at Booz Allen Hamilton. As a Senior Technical Support Engineer, you will be responsible for providing advanced technical support and expertise to our clients, troubleshooting complex technical issues, and developing innovative solutions to complex problems.Key...


  • Natick, Massachusetts, United States Booz Allen Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Booz Allen. As a key member of our technical support team, you will be responsible for providing advanced technical expertise and support to our clients.Key ResponsibilitiesSupport the day-to-day remote technical aspects of product operational data to identify...


  • Natick, Massachusetts, United States Booz Allen Hamilton Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Booz Allen Hamilton. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key ResponsibilitiesProvide technical support and troubleshooting services to clients, including identifying and...


  • Natick, Massachusetts, United States Exponent Full time

    About ExponentExponent is a leading engineering and scientific consulting firm that provides innovative solutions to complex challenges. Our team of experts has the depth and breadth of expertise to solve our clients' most unique and urgent challenges.We are committed to engaging multidisciplinary teams of science, engineering, and regulatory experts to...


  • Natick, Massachusetts, United States MathWorks Full time

    Job Title: Technical Support SpecialistMathWorks is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical issues, and ensuring customer satisfaction.Key Responsibilities:Provide technical support to...


  • Natick, Massachusetts, United States The MathWorks Inc Full time

    Job DescriptionWe are seeking a highly skilled Senior Development Applications Engineer to join our team at The MathWorks Inc. This role will involve developing sophisticated software tools that interface with our world-class, highly automated build and test infrastructure.Key ResponsibilitiesDevelop and maintain infrastructure for data-driven and AI-based...


  • Natick, Massachusetts, United States The MathWorks Inc Full time

    Job SummaryWe are seeking a highly skilled Senior Development Applications Engineer to join our team at The MathWorks Inc. This role will involve developing sophisticated software tools that interface with our world-class, highly automated build and test infrastructure.Key ResponsibilitiesDevelop and maintain infrastructure for data-driven and AI-based...


  • Natick, Massachusetts, United States Busek Full time

    As a senior electrical engineer at Busek, you will play a key role in supporting the company's propulsion thruster projects. Your responsibilities will include designing, developing, building, testing, and debugging electrical systems to deliver high-quality space flight products.You will have the opportunity to research and create innovative solutions in...


  • Natick, Massachusetts, United States MathWorks Full time

    Job SummaryMathWorks is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers regarding installation and licensing issues. This includes configurations on cloud platforms, continuous integration servers, Docker, and compute...


  • Natick, Massachusetts, United States Busek Full time

    Job SummaryWe are seeking a highly skilled Senior Electrical Engineer to support our propulsion thruster projects. As a key member of our team, you will be responsible for designing, developing, and testing electrical systems for space applications.Key ResponsibilitiesCollaborate with senior engineers to design and assemble electronic systems for space...


  • Natick, Massachusetts, United States Cognex Full time

    About CognexCognex is a leading global player in industrial machine vision, with a strong commitment to fostering an inclusive and equitable work environment. Our "Work Hard, Play Hard, Move Fast" culture celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.Job SummaryWe are seeking a highly skilled...


  • Natick, Massachusetts, United States Cognex Full time

    About CognexCognex is a leading global player in industrial machine vision, with a strong commitment to fostering an inclusive and equitable work environment. Our "Work Hard, Play Hard, Move Fast" culture celebrates employee innovation, determination, and dedication in a dynamic, fun, and distinctive atmosphere.The RoleWe are seeking a Senior DevOps Engineer...


  • Natick, Massachusetts, United States Amentum Full time

    Job SummaryAmentum is seeking an experienced Electro-Optical Systems Engineer to support the PM Soldier Survivability project office under Program Executive Office (PEO) Soldier. This position offers an opportunity to be part of a dynamic and cohesive team responsible for providing and rapidly delivering enhanced protection, individual equipment, and...


  • Natick, Massachusetts, United States Amentum Full time

    Amentum is currently seeking an Electro-Optical Systems Engineer to support the Program Manager Soldier Survivability (PM SSV) project office under Program Executive Office (PEO) Soldier. This position will afford you an opportunity to be part of a dynamic and cohesive team whose mission is to provide and rapidly deliver enhanced protection, individual...


  • Natick, Massachusetts, United States Amentum Full time

    Amentum is currently seeking an Electro-Optical Systems Engineer to support the PM Soldier Survivability (PM SSV) project office under Program Executive Office (PEO) Soldier. This position will afford you an opportunity to be part of a dynamic and cohesive team whose mission is to provide and rapidly deliver enhanced protection, individual equipment, and...


  • Natick, Massachusetts, United States MathWorks Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to lead the development of MATLAB, a programming platform used by over 4 million engineers and scientists. As a key member of the MATLAB Product Management team, you will be responsible for driving the future direction of the product and working closely with the development team to...


  • Natick, Massachusetts, United States Amentum Full time

    Amentum is seeking a highly skilled Electro-Optical Engineer II to support the PM Soldier Survivability project office under Program Executive Office Soldier.This position offers a unique opportunity to be part of a dynamic and cohesive team whose mission is to provide and rapidly deliver enhanced protection, individual equipment, and aviation life support...


  • Natick, Massachusetts, United States The Mathworks Full time

    About the RoleWe are seeking a highly skilled Principal Technical Consultant to join our team at The MathWorks. As a key member of our consulting team, you will be responsible for providing technical expertise to clients and developing solutions to meet their business objectives.Key ResponsibilitiesProvide technical and subject matter expertise to clients to...


  • Natick, Massachusetts, United States Exponent Full time

    About the RoleWe are seeking a highly skilled Sr. Engineer to join our Vehicle Engineering practice in Phoenix, AZ; Atlanta, GA; or Farmington Hills, MI. The ideal candidate will have expertise in ADAS, EVs, and/or AVs and a fundamental interest in the automotive field.Key ResponsibilitiesSupport existing consulting projects involving ADAS, automated...


  • Natick, Massachusetts, United States Exponent Full time

    About ExponentExponent is a leading engineering and scientific consulting firm that provides innovative solutions to complex technical challenges. With a team of experts from top universities and extensive industry experience, we empower our clients to create a safer, healthier, and more sustainable world.Our OpportunityWe are seeking an Electronics Engineer...