Technical Support Engineer, Senior
2 days ago
We are seeking a highly skilled Technical Support Engineer, Senior to join our team at Booz Allen. As a Technical Support Engineer, Senior, you will be responsible for providing technical support and guidance to our clients and internal teams. This is a challenging and rewarding role that requires strong technical expertise, excellent communication skills, and a passion for problem-solving.
Key Responsibilities- Provide technical support and guidance to clients and internal teams on a wide range of technical issues, including hardware and software troubleshooting, configuration, and maintenance.
- Develop and maintain technical documentation, including user guides, technical notes, and knowledge base articles.
- Collaborate with cross-functional teams, including engineering, product management, and sales, to identify and resolve technical issues.
- Stay up-to-date with the latest technologies and trends in the field, and apply this knowledge to improve our technical support processes and services.
- 8+ years of experience in a technical support role, with a strong background in hardware and software troubleshooting, configuration, and maintenance.
- 5+ years of experience working in a technical role in a lab or facility setting, supporting networking and equipment troubleshooting.
- Experience operating and troubleshooting of networking technologies, including switches, access points, WiFi, Bluetooth, CAT6 ethernet, or fiberoptic.
- Experience operating and troubleshooting lab or facility equipment, including cameras, lighting, and audio systems.
- Experience troubleshooting software systems that interface with equipment to setup test procedures and facilitate data collection.
- Ability to conduct briefings to senior level leadership.
- Secret clearance.
- Bachelor's degree in a Science, Technology, Engineering, or Mathematics (STEM) field.
- Experience with concert or theatre venue operations.
- Experience with consulting.
- Experience with the military.
- Possession of excellent verbal and written communication skills, to interface with non-technical audiences.
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
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