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Community Services Specialist
2 months ago
Position Overview:
The Resident Services Coordinator plays a vital role within the Property Management division, delivering essential support to the market office. This position is integral in facilitating various aspects of on-site property management, particularly in addressing resident inquiries and ensuring exceptional customer service.
Key Responsibilities:
- Acts as the representative of the company, serving as the primary contact in the field office.
- Handles incoming calls, providing general information or directing inquiries to the appropriate personnel.
- Manages general email communications, offering information or redirecting as necessary.
- Processes resident payments made in person at the office.
- Posts necessary notices at residences as required.
- Conducts occupancy and utility assessments when necessary.
- Coordinates landscaping and pool maintenance services for newly acquired rental properties in the designated area.
- Maintains an organized and systematic filing system on the shared drive, adhering to company protocols.
- Oversees service work orders in the property management system and collaborates with the Field Operations team to ensure timely completion.
- Handles work orders related to HOA violations and verifies resident chargebacks.
- Engages with residents in a courteous and professional manner.
- Ensures a high standard of customer service and professionalism in all resident interactions, whether via phone, email, written communication, or in person.
- Assists in the preparation and distribution of weekly, monthly, quarterly, and annual reports.
Qualifications:
- High School diploma or equivalent.
- At least one year of experience in the single-family or multi-family rental sector.
- Familiarity with property management software is advantageous.
- Possession of a valid Driver's License.
- Dedicated to delivering outstanding resident experiences.
- Ability to manage confidential information with discretion.
- Effectively interacts with colleagues and team members both in person and through digital platforms.
- Strong verbal and written communication skills.
- Proficient in computer usage, with a solid understanding of the MS Office suite.
- Detail-oriented with the capacity to juggle multiple tasks simultaneously.
What We Offer:
Progress Residential provides a comprehensive array of financial and non-financial benefits typical of a forward-thinking real estate investment and management firm:
- Alongside exceptional training opportunities, we organize quarterly summits and town hall meetings to foster growth, knowledge sharing, and a positive work environment.
- We offer competitive salaries, including performance-based bonuses.
- Our extensive benefits package encompasses comprehensive healthcare coverage for employees and their families, parental leave, paid time off, retirement matching, paid holidays, and much more.
