Community Associate

2 weeks ago


New Orleans, Louisiana, United States IWG Full time
About the Role

We are seeking a highly organized and customer-focused Community Associate to join our team at IWG. As a key member of our center team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a seamless experience for our members.

Key Responsibilities
  • Provide top-notch customer service, responding to inquiries, and resolving issues in a timely and professional manner
  • Manage daily center operations, including administrative tasks, facilities maintenance, and inventory management
  • Collaborate with the Community Manager to plan and execute events, promotions, and marketing initiatives
  • Develop and maintain strong relationships with members, understanding their needs and preferences
  • Stay up-to-date with company policies, procedures, and best practices
Requirements
  • 1+ year of customer service experience, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Basic computer skills, including Microsoft Office and other software applications
  • Legally eligible to work in the country and at least 18 years old
What We Offer
  • Competitive total compensation package
  • Work-life balance, with flexible scheduling and no standard nights/weekends
  • Generous paid time off plans, including sick and vacation time
  • 11 paid company holidays per calendar year
  • Affordable and comprehensive health care for all full-time team members
  • A quarterly bonus plan program, plus an hourly rate of $17.00
  • Training and development opportunities, aligned with great career path opportunities
About IWG

IWG is a leading provider of workspace solutions, with a global network of centers and a commitment to delivering exceptional customer experiences. We are passionate about creating a work environment that is inspiring, productive, and enjoyable for our members.


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