Mac Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Mac Support Analyst to join our team in Philadelphia, PA. As a Mac Support Analyst, you will be responsible for providing technical support and maintenance for our employees' Mac devices.
Key Responsibilities:
- Login to personal computers from home and troubleshoot issues over the phone
- Manage Desktop/laptop imaging for Classrooms/new hires using JAMF
- Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
- Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
- Process Help desk/IT tickets, appropriately prioritizing and escalating issues
Requirements:
- JAMF experience
- Experience imaging machines
- Must have 3 years field experience with basic & warranty Apple Certs, along with iOS, iMac/IPAD/Mobile device experience
- Experience working with and supporting Mac OS and solving computer-related problems
- Maintain, analyze, and troubleshoot employee hardware, operating systems, and applications, via both face-to-face and online remote support
- Process Helpdesk/IT tickets, appropriately prioritizing and escalating issues
- Document and maintain asset inventory, internal procedures, and troubleshooting guide for end-users
- Demonstrated success in a customer support role and passion for helping others resolve any technical issues
Why Work with Us:
At Beacon Hill, we value our employees and strive to provide a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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