Customer Service Representative

3 days ago


Davenport, Iowa, United States Community Choice Financial Family of Brands Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Choice Financial Family of Brands. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our financial services to our diverse customer base.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet their financial needs.
  • Cash Handling: Process customer transactions, manage cash drawers, and maintain accurate records.
  • Financial Services: Promote and sell our financial services, including payday advances, cash advances, and title loans.
  • Point of Sale: Operate our Point of Sale system, manage customer information, and maintain accurate records.
  • Team Collaboration: Work collaboratively with our team to achieve sales goals, resolve customer issues, and maintain a positive work environment.
Requirements
  • High School Diploma: A high school diploma or equivalent is required.
  • Communication Skills: Excellent verbal and written communication skills are essential for this role.
  • Cash Handling: Prior experience in cash handling, cash drawer management, and vault management is preferred.
  • Technical Skills: Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems is required.
What We Offer
  • Comprehensive Training: Our comprehensive new hire training program will equip you with the skills and knowledge needed to succeed in this role.
  • Performance-Based Career Advancement: Our performance-based career advancement program will help you grow and develop your career within our company.
  • Competitive Compensation and Benefits: We offer competitive compensation and benefits, including medical insurance, 401(k) retirement plan, and paid time off.


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