Customer Service Representative

4 days ago

Davenport, Iowa, United States Old National Bank Full time
About Old National Bank

Old National Bank is a regional powerhouse deeply rooted in the communities we serve. With $50 billion in total assets, we are a trusted partner helping our clients achieve their goals and dreams. We are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

About the Role

We are currently hiring for a Customer Service Representative. This role is a key customer service position within the company, providing a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions, and assisting with customer relation issues.

This position also involves managing the banking center vault, including balancing the vault, disbursing cash to other designated team members, and ordering/shipping currency as needed. Additionally, the Customer Service Representative may be responsible for opening new accounts.

Responsibilities
  • Provide exceptional customer service to clients
  • Introduce bank products and services to customers
  • Participate in the sales program
  • Process debit and credit transactions
  • Assist with customer relation issues
  • Manage the banking center vault
  • Balance the vault
  • Disburse cash to other designated team members
  • Order and ship currency as needed
  • Open new accounts
Requirements
  • High school diploma or GED required
  • 2-3 years of cash handling experience
  • Excellent customer service skills
  • Excellent balancing record
  • Good organizational skills and attention to detail
  • Ability to lift heavy boxes of coin
About Us

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures, and thinking styles. We are optimistic, collaborative, inclusive, agile, and ethical.

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