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Housekeeping Operations Supervisor

2 months ago

Atlantic City New Jersey, United States Hard Rock Hotel and Casino Atlantic City Full time

Overview:


The Housekeeping Operations Supervisor at Hard Rock Hotel & Casino Atlantic City plays a crucial role in enhancing the quality of housekeeping services and enriching the guest experience.

In this supervisory position, the Housekeeping Operations Supervisor will manage and evaluate the cleanliness standards of guest accommodations for the esteemed patrons of Hard Rock Hotel & Casino Atlantic City.

This role involves catering to a diverse clientele, ensuring that every guest receives top-tier service across all interactions.

The Supervisor will oversee the daily release of rooms in their designated sections, conduct quality assessments, and assist guests with their requests, collaborating closely with Housekeeping Management.


Responsibilities:
Adhere to all Gaming Commission Regulations and departmental policies and procedures

Engage with all guests following the 10/5 rule, utilizing their names whenever feasible

In partnership with Housekeeping management, oversee the daily operations of the Hotel Housekeeping Department

Foster a culture of high ethical standards, integrity, and service excellence

Personally attend to guests, inspect all guest rooms, gather feedback, and adjust internal processes as necessary

Implement systems to anticipate guest needs

Identify opportunities for performance enhancement and execute improvement plans

Align with established Hard Rock standards while developing property-specific protocols to ensure exceptional quality and presentation of room products

Collaborate with direct reports to conduct performance evaluations and track progress towards objectives

Establish a culture of accountability through quality control metrics for Housekeeping performance

Ensure all Housekeeping staff receive comprehensive initial and ongoing training

Promote a culture of excellence and professionalism in customer service, employee relations, and interdepartmental collaboration


Guide, mentor, and inspire the Housekeeping Team to deliver an outstanding guest experience, consistent with recognized luxury travel standards (AAA / Forbes).

Encourage teamwork and a positive environment within the department

Participate in quality assurance initiatives to help Housekeeping achieve top-tier ratings

Ensure compliance with all safety policies and procedures

Oversee the completion of room projects

Manage inventory of linens and housekeeping supplies

Utilize technology to place requests for assistance from Housemen and other departments

Be accountable for the overall cleanliness and functionality of rooms by generating requests through the appropriate systems

Leverage technology to maintain property standards in line with luxury travel benchmarks (AAA / Forbes).

Assist in creating and maintaining housekeeping assignments for efficient execution

Attend training sessions and meetings as required.

Report for duty punctually in the correct uniform/attire.

Maintain high standards of personal appearance and hygiene, adhering to hotel and departmental appearance guidelines.


Promptly and discreetly notify managers or the Ethics Hotline of any observed illegal activities or internal ethics violations.

Perform other assigned duties


Demonstrate a commitment to responsible gaming and alcohol service by discreetly alerting appropriate managers of any concerns.

Exhibit actions and behaviors that reinforce the Company's Mission and Values.


Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

Other duties as assigned.

Qualifications:

QUALIFICATIONS:
High School diploma, GED, or equivalent required

Minimum 2 years of experience in a Hotel Housekeeping role

Bilingual in Spanish preferred

Ability to provide a service level that fosters an atmosphere encouraging guest return, ensuring each guest has a positive, memorable experience

Commitment to exceed expectations in fulfilling job responsibilities to contribute to organizational goals

Must present an image of enthusiasm, excitement, and professionalism

Ability to take initiative, implement improvements, build teams, and make decisions

Effective communication skills with guests in English, relevant to job duties

Proficient in computer usage

Detail-oriented with excellent time management skills

Willingness to work flexible hours, including evenings and weekends

Mobility to navigate guest rooms, storage areas, offices, and other spaces

#indeedAC

WORK ENVIRONMENT:
The Casino environment is dynamic, fast-paced, and often bustling with activity.

May encounter casino-related environmental factors, including secondhand smoke and elevated noise levels, along with constant interaction with the general public.

Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.