Customer Service Team Lead

4 days ago


Point Pleasant, West Virginia, United States City National Bank of WV Full time
Job Description

Job Summary

As a Customer Service Team Lead at City National Bank of WV, you will be responsible for supervising and coaching a team of customer service representatives to deliver exceptional customer service and achieve sales goals. This role requires strong leadership and communication skills, as well as the ability to analyze customer needs and identify opportunities to upsell and cross-sell bank products and services.

Key Responsibilities

  • Supervise and coach a team of customer service representatives to ensure delivery of excellent customer service and achievement of sales goals.
  • Analyze customer needs and identify opportunities to upsell and cross-sell bank products and services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless delivery of customer service and sales initiatives.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Stay up-to-date on bank products and services to effectively communicate their value to customers.
  • Ensure compliance with bank policies and procedures.

Requirements

  • Bachelor's degree in Business Administration or related field.
  • Minimum 2 years of experience in a supervisory or leadership role in a customer-facing environment.
  • Proven track record of achieving sales goals and delivering exceptional customer service.
  • Strong leadership and communication skills.
  • Ability to analyze customer needs and identify opportunities to upsell and cross-sell bank products and services.
  • Knowledge of bank products and services.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications

  • Master's degree in Business Administration or related field.
  • Experience in a financial institution or related industry.
  • Certification in customer service or sales.

What We Offer

  • Competitive salary and bonus structure.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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