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Clinical Support Liaison

2 months ago

Bellaire, Texas, United States IVX Health Full time
About IVX Health

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions.

We strive to empower our team to succeed while embodying our core values:

Be Kind,

Do What's Right,

Never Settle,

Make It Happen, and

Enjoy the Ride.

About the Role

This position will play a critical role in maintaining strong relationships with our major health system partners in Houston, ensuring seamless patient care transitions, and facilitating efficient referral processes.

The Clinical Support Liaison will collaborate closely with our Operations Leadership and Business Development Managers to optimize account management strategies while leveraging their clinical expertise and knowledge of payer requirements.

Responsibilities
  • Patient Continuity of Care :

    Ensure continuity of patient care by facilitating the timely transfer of medical records and information between healthcare providers and IVX internal stakeholders, such as the prior authorization department.

  • Clinical Expertise and Payor Knowledge :

    Utilize clinical background and understanding of payer medical necessity criteria to support discussions with healthcare providers regarding authorization of prescribed biologics to support patient care.

  • Hospital Visits and Relationship Building :

    Serve as the primary point of contact for clinical support inquiries and escalations, demonstrating a proactive and solutions-oriented approach to addressing partner needs.

Benefits

At IVX Health, we value our team members and strive to provide comprehensive benefits that support their overall wellbeing.

Here are some of the benefits we offer:

Comprehensive Medical, Dental, and Vision Insurance :

Our plans include prescription drug coverage and telemedicine services, ensuring you have access to the care you need.

Flexible Savings Options :

Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options to manage healthcare expenses efficiently.

Supplemental Health Protection Plans :

We offer additional options for Accident, Critical Illness, and Hospital Indemnity coverage to provide extra peace of mind.

Dependent Care Flexible Spending Account :

Take advantage of pre-tax dollars to cover eligible dependent care expenses.

Voluntary Short-Term and Long-Term Disability Coverage :

Safeguard your income with voluntary disability coverage options.

Fertility Healthcare and Family Building Benefits :

Through our partnership with Carrot, we offer resources and support for fertility healthcare and family building.

Life and AD&D Insurance :

Protect yourself and your loved ones with life insurance and accidental death and dismemberment coverage.

Free Counseling Services and Resources :

Access counseling services and resources for emotional, physical, and financial wellbeing at no cost to you.

Education Assistance :

We support your professional development through tuition reimbursement and certification support.

CEU Library :

Access our Continuing Education Unit library to stay up-to-date in your field and advance your career.

Charitable Giving Match and Volunteer PTO Program :

Give back to your community with our charitable giving match program and volunteer PTO.

Employee Referral Bonus Program :

Refer talented individuals to join our team and earn a bonus for your contribution.

401(k) Plan with Company Match :

Save for your future with our 401(k) plan, with a company match to help you reach your retirement goals.