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Senior Epic Analyst
1 month ago
The Senior Epic Analyst position is a critical role within our organization, responsible for providing expert-level support and configuration of assigned applications. This position entails assisting, training, and supporting customers and junior analysts with the operation and administration of systems. The successful candidate will train and mentor more junior analysts, working with customers at all levels in the organization to enhance their understanding of available tools and improve operational efficiencies.
Key Responsibilities- Act as liaison between work teams and departments.
- Facilitate team and client meetings and deliver informative, well-organized presentations.
- Serve as role model and mentor to other team members through both formal and informal methods.
- Facilitate working group sessions with relevant departments to identify and drive requirements to improve business processes.
- Continually seek opportunities to increase customer satisfaction and deepen client relationships.
- Set customer expectations, prioritize tasks, and deliver solutions on time.
- Propose solutions to problems and consider timeliness, effectiveness, and practicality in addressing client needs.
- Manage customer expectations and deliverables through meetings, phone calls, presentations, and written reports.
- Oversee and monitor multiple large-scale projects within multiple functional departments.
- Establish project plans and objectives to ensure goal attainment within defined parameters.
- Implement and support large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
- Communicate potential project and implementation issues, plans for resolution, and produce status updates to all stakeholders, including customers and management.
- Create custom solutions or advanced configuration options to solve operational or workflow issues.
- Coordinate and provide problem resolution, technical analysis, costs, and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
- Apply project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.
- Seek out opportunities to remain relevant with regard to current and leading technologies.
- Evaluate and recommend technologies for growth and long-term planning.
- Partner with team members to support a learning environment.
- Participate in professional development and complete an Individual Development Plan (IDP).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Insight Global's Workforce Privacy Policy.
Ambulatory/MyChart certification is required, as well as experience in access transformation, including build and logic within decision tree and ticket scheduling. Five years' experience in IT or clinical or business workflow is also required, along with experience supporting large-scale clinical, ancillary, or business environments. The successful candidate will demonstrate the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations. Sufficient proficiency in speaking, reading, and writing the English language is necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security. The ability to effectively communicate with patients, physicians, family members, and coworkers in a manner consistent with a customer service focus and application of positive language principles is also required. Expert ability and skill to troubleshoot system problems and engineer expert solutions with IT customers and vendors are essential. Expert technical skills to support multiple applications and projects simultaneously are also necessary. Strong knowledge of project management methodologies and the ability to apply them to large-scale system implementation are required. Strong knowledge of multidisciplinary clinical or business information systems is also necessary. Demonstrated leadership skills and the ability to be proactive in all areas of responsibility are essential for success in this role.
