Customer Service Representative

3 weeks ago


West Sacramento, California, United States Ernest Full time
Job Title: Client Coordinator

Ernest is seeking a highly skilled Client Coordinator to join our team in West Sacramento, CA. This full-time position offers a competitive salary, comprehensive benefits, and a dynamic work environment.

About Ernest

For over 77 years, Ernest Packaging Solutions has been dedicated to the success of our customers, employees, and the packaging industry. We pride ourselves on our employee-first culture, where we foster a proactive approach and a fun work environment.

Job Summary

The Client Coordinator will be responsible for receiving and processing order requests, responding to customer inquiries, and providing exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Receive and process order requests, including price quotations, confirmations, and follow-ups
  • Respond to customer inquiries and provide positive, courteous service
  • Work with Merchandising to expedite or ensure timely delivery of scheduled shipments
  • Collaborate with internal departments to resolve customer concerns and issues
  • Report errors or concerns to the Manager of Inside Client Relations
  • Maintain open communication with Sales Personnel and other stakeholders

Requirements

  • Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
  • Working knowledge of CRM management systems
  • Thorough knowledge of outbound calling techniques and customer service measurements of success
  • Demonstrated ability to communicate effectively both verbally and in writing

Work Location: In person



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