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Host - Guest Experience Specialist

2 months ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Summary

We are seeking a highly motivated and enthusiastic Guest Services Host to join our team at Enchantment Group Management Company LLC. As a Guest Services Host, you will be responsible for providing exceptional guest experiences and ensuring that our guests feel welcome and valued.

Key Responsibilities
  1. Guest Greeting and Seating: Greet and seat guests in the dining room, ensuring a warm and inviting atmosphere.
  2. Reservation Management: Take reservations in a professional and courteous manner, utilizing our reservation system to ensure accurate and efficient service.
  3. Menu Knowledge: Familiarize yourself with our menu offerings, including food and beverage options, to provide expert recommendations to our guests.
  4. Communication: Maintain open and effective communication with guests, colleagues, and management to ensure seamless service delivery.
  5. Teamwork: Collaborate with other departments to ensure a cohesive and exceptional guest experience.
  6. Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing guest needs and priorities.
  7. Continuous Improvement: Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you remain up-to-date on the latest industry trends and best practices.
Requirements
  • Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests, colleagues, and management.
  • Strong Attention to Detail: Demonstrate a high level of attention to detail, ensuring accuracy and efficiency in all aspects of your work.
  • Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
  • Flexibility: Be flexible and adaptable, with the ability to work a variety of shifts, including evenings, weekends, and holidays.