Care Manager Assistant

9 hours ago


Hendersonville, North Carolina, United States Vaya Health Full time
About the Role

Vaya Health is seeking a highly motivated and compassionate Care Manager Extender to join our team. As a Care Manager Extender, you will play a vital role in supporting our care managers in delivering tailored care management services to our members. Your primary responsibility will be to provide outreach, support, and education to our members, ensuring they receive the necessary resources and services to achieve their health and wellness goals.

Key Responsibilities
  • Provide general outreach, engagement, and follow-up with members to ensure they receive necessary resources and services.
  • Coordinate services and appointments, including appointment and wellness reminders, and arranging transportation.
  • Engage in health promotion activities, such as providing education on chronic conditions, teaching self-management skills, and sharing self-help recovery resources.
  • Share information with the care manager and other members of the care team on the member's circumstances.
  • Provide and track referrals and provide information and assistance in obtaining and maintaining community-based resources and social support services.
  • Participate in case conferences and support the care manager in assessing and addressing unmet health-related resource needs.
Requirements
  • High school diploma or GED required.
  • Must be at least 18 years of age and trained in Tailored Care Management.
  • Must meet one of the following requirements: lived experience with an I/DD or TBI, certified peer support specialist, parent or guardian of an individual with an I/DD or TBI, or two years of paid experience performing the types of functions described in the Duties/Responsibilities section of this role description.
Preferred Qualifications
  • Certified PSS (Peer Support Specialist) and/or WRAP (Wellness Recovery Action Plan) Facilitators preferred.
What We Offer
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic and compassionate team.
  • Professional growth and development opportunities.

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