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Optical Store Manager

1 month ago

Miami, Florida, United States EssilorLuxottica Full time
Job Summary

As an Optical Store Manager at EssilorLuxottica, you will be responsible for leading a high-performing team to deliver an exceptional guest experience in our optical stores. You will be the driving force behind meeting business goals and commitments, while fostering a culture of simplicity, fun, and style.

Key Responsibilities
  • Lead a team of high-performing Team Members to deliver an outstanding guest experience with every guest, every time.
  • Set clear expectations for the store and Team Members to be Guest Ready.
  • Develop clear action plans for immediate and future development with Team Members.
  • Ensure every Team Member is accountable to their action plans and commitments.
  • Deliver clear, motivating, and developmental feedback in a timely manner.
  • Create a culture of being Simple, Fun, and In-style.
  • Complete annual performance reviews and monthly coaching conversations with all Team Members.
  • Clearly understand the driving factors for success within your own business.
  • Identify areas of opportunity and create an action plan for improvement.
  • Develop a professional business relationship with the Target Optical doctor, in applicable states, to ensure the delivery of all components of the convenient, collaborative, and consultative eye exam experience.
  • Ensure a positive and productive Target Host relationship that contributes to growing the business.
  • Recruit the highest caliber talent and maintain a bench of potential applicants.
  • Understand how the best performing Team Members work during peak traffic.
  • Create schedules taking into account business trends, forecast, and host traffic.
  • Own the business and adjust schedules as necessary to meet business needs.
  • Complete payroll weekly.
  • Complete new hire and personnel change paperwork.
  • Be accountable to store's shrink percentage.
  • Conduct Physical Inventory twice per year.
  • Complete monthly Store Visit Form for review with RTL and optical team.
  • Ensure all operating policies and procedures are followed at the highest level, including merchandising and store presentation, timely and accurate implementation of approved marketing programs and promotions.
  • Ensure accurate completion of all sales transactions and utilization of all sales strategies and resources.
Requirements
  • Bachelor's degree or equivalent experience.
  • Opticianary License or American Board of Opticians Certification as required by state law.
  • 5+ years of experience in customer service and retail.
  • 3+ years of management or supervisory experience.
  • Recruiting, selection, and development of talent.
  • Selling skills.
  • Motivating and influencing others.
What We Offer

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.