Resident Coordinator

2 days ago

Brooklyn, New York, United States Fairstead Full time
Job Opportunity: Resident Coordinator

Fairstead is seeking a highly motivated and compassionate Resident Coordinator to join our team. As a key member of our community, you will play a vital role in providing support and referral services to residents in our subsidized multifamily properties.

Key Responsibilities:
  • Serve as a liaison between Community Managers and residents to ensure seamless annual recertifications.
  • Collaborate with NYCHA to ensure compliance with annual recertifications and deadlines.
  • Work closely with management to prevent eviction for non-payment of rent or lease violations.
  • Act as the primary contact for residents, non-profits, and city/state agencies for program implementation and registration.
  • Represent Fairstead at community meetings and social services events.
  • Identify opportunities to improve resident services and support Fairstead's mission.
  • Assist with community relations, including public meetings and Tenant Association events.
  • Track and maintain social services activities, adhering to local, city, state, and federal guidelines.
  • Maintain a Resource Directory for residents to access state and local service providers.
  • Ensure accurate records, documentation, and files, particularly sensitive or complex cases.
  • Provide administrative support, including typing letters and memos, tracking visits and calls, and overseeing telephone services.
  • Answer phones professionally and adhere to phone techniques outlined in the policy and procedures manual.
  • Assist with work requests and expedite their completion, maintaining records as required.
  • Maintain courteous communications with residents, applicants, and representatives of other companies.
  • Support clerical and support staff with their assigned duties, particularly when advanced or sensitive work is required.
Benefits:
  • Generous employer contribution to Medical and Dental through United Healthcare.
  • Employer-paid Vision Plans.
  • Company-matched 401(k) Retirement Plan: 100% of the first 3%, 50% of the next 2%.
  • 12+ paid Holidays.
  • 15 days of PTO.
  • 7 Sick days.
  • Employer-paid Life Insurance.
  • Flexible Spending Account.
  • Nationwide Pet Insurance.
  • Disability Insurance.
  • Laser Correction Discount.
  • Employee Discounts on appliances, apparel, and more.
Requirements:
  • Demonstrated volunteer and community experience.
  • Bilingual in Spanish and English preferred.
  • Positive outgoing attitude and excellent customer service skills.
  • Proficient listener with excellent interpersonal skills, including tact and diplomacy.
  • Proficient in the Microsoft Office Suite and data tracking systems like Family Metrics and Yardi.
  • Able to effectively present information and respond to questions from management, vendors, and associates.
  • Adhere to tight deadlines and quick turnaround for deliverables.
  • Ability to work collaboratively in a dynamic environment where adaptability is imperative.
  • Strong written and oral skills.
  • Accurate with a strong attention to detail.

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Our commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Our mission is to provide high-quality housing to all regardless of income, through an empathetic and innovative approach, and by leveraging our interdisciplinary platform as an investor, developer, owner, and operator. With a long-term commitment to our residents, communities, and partners, our team stands out by:

  • Listening to and understanding the needs of residents, communities, partners, and stakeholders alike.
  • Developing and preserving high-quality, sustainable affordable housing.
  • Creating a positive social and environmental impact within the properties and communities we serve.

Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks.

Fairstead's Core Values:

  • Empathy
  • Innovation
  • Entrepreneurship
  • Determination
  • Integrity

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