Senior Network and Infrastructure Specialist

18 hours ago

Solon, Ohio, United States ITW Global Brands Full time

About the Role:

As a Senior Network and Infrastructure Specialist at ITW, you will be responsible for designing, implementing, and maintaining our company's computer systems, networks, and infrastructure. This is a challenging and rewarding role that requires strong technical skills and excellent problem-solving abilities.

Key Responsibilities:

  • Design and Implement Networks: You will design and implement our data networks, Active Directory, end-point protection systems, servers, phone system, site security systems, etc., utilizing best practices and proper administration techniques.
  • Manage Helpdesk Ticket Queue: You will be responsible for managing our helpdesk ticket queue, resolving issues with both Windows-based and Mac computers, servers, Active Directory, data networks, printers, copiers, phones, O365 applications, and business applications.
  • Secure Network Perimeter: You will partner with your peer team members to ensure our network perimeter and Internet-facing servers are secure from cyber threats.
  • Research New Tools: You will research and recommend new tools and technologies to simplify administration and improve efficiencies.
  • Manage Inventory: You will manage inventory of computing and networking assets, ensuring manual, physical inventory matches inventory in various automated systems (Active Directory, asset management system, end-point protection portal, etc.).
  • Enforce Standards: You will maintain and enforce hardware, software, and security standards.
  • Support IT Services: You will assist monitoring incoming tickets to helpdesk system and ensure tickets are assigned to correct team members to support SLA parameters.
  • Interface with End Users: You will interface between end users and ITW IT service offerings (e.g. O365, Skype, SharePoint, FTP Hosting, Domain hosting, etc.)
  • Manage Phone System: You will manage phone system, provide end user documentation/training where necessary, and assist with mobile phone devices as needed.
  • Backups and Disaster Recovery: You will manage backups of the server environment, perform necessary restores, and lead effort in restore testing.
  • Lead Local Disaster Recovery Plan: You will lead and manage Local Information Technology Disaster Recovery Plan.
  • Video Conference Equipment: You will support Video Conference equipment and assist end users with usage/training.
  • Audit Software and Security: You will lead periodic audits of software, security, inventory, users, phone system.

Requirements: To be successful in this role, you will need:

  • Bachelor's degree in computer science, information engineering or other related areas.
  • Microsoft, VMware, CompTIA certifications, beneficial but not required.
  • Working knowledge of PowerShell, beneficial but not required.
  • 4+ years' hands-on experience supporting Microsoft Server, Active Directory, and Hyper-V.
  • 4+ years' hands-on experience providing advanced computer technical support.
  • 4+ years' experience supporting technologies including phone systems, O365 applications, data networks, virtual networks, end-point protection, and helpdesk ticketing systems.
  • Good understanding of pertinent computing and network protocols and technologies including, but not limited to, TCP/IP, DNS, DHCP, RDP, (S)FTP, HTTP(S), SNMP, SMTP, and SSH.
  • Based out of Solon, OH or the greater Cleveland, OH area.
  • 5-10% travel may be required.

Salary: The estimated salary for this role is $85,000 - $115,000 per year, depending on experience.

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