ITW Systems Infrastructure Specialist

22 hours ago

Solon, Ohio, United States ITW Global Brands Full time
About the Job
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At ITW Global Brands, we are seeking a highly skilled Systems Administrator to join our team in Solon, OH. As a key member of our IT department, you will be responsible for managing and maintaining our network infrastructure, ensuring seamless communication between teams and departments.


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The ideal candidate will have 4+ years' experience supporting Microsoft Server, Active Directory, and Hyper-V, as well as providing advanced computer technical support. You will work closely with our peer team members to build, maintain, and administer data networks, Active Directory, end-point protection systems, servers, phone system, site security systems, etc., utilizing best practices and proper administration techniques.


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We offer a competitive salary range of $85,000 - $115,000 per year, depending on experience. In addition to a comprehensive benefits package, you will also receive opportunities for professional growth and development.


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Responsibilities:


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  • Manage own helpdesk ticket queue to work and resolve issues with both Windows-based and Mac computers, servers, Active Directory, data networks, printers, copiers, phones, O365 applications, and business applications.
  • In conjunction with peer team members, proactively build, maintain and administer data networks, Active Directory, end-point protection systems, servers, phone system, site security systems, etc., utilizing best practices and proper administration techniques.
  • Partner with peer team members to ensure network perimeter and Internet-facing servers are secure from cyber threats.
  • Research and recommend new tools and technologies to simplify administration and improve efficiencies.
  • Manage inventory of computing and networking assets, ensuring manual, physical inventory matches inventory in various automated systems (Active Directory, asset management system, end-point protection portal, etc.).
  • Maintain and enforce hardware, software, and security standards.
  • Assist monitoring incoming tickets to helpdesk system and ensure tickets are assigned to correct team members to support SLA parameters.
  • Interface between end users and ITW IT service offerings (e.g. O365, Skype, SharePoint, FTP Hosting, Domain hosting, etc.)
  • Manage phone system, provide end user documentation/training where necessary, and assist with mobile phone devices as needed.
  • Manage backups of the server environment, perform necessary restores, and lead effort in restore testing.
  • Lead and manage Local Information Technology Disaster Recovery Plan.
  • Support Video Conference equipment and assist end users with usage/training.
  • Lead periodic audits of software, security, inventory, users, phone system.

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