Customer Service Representative

2 weeks ago


Oak Creek, Wisconsin, United States Performance Food Group Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Performance Food Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our restaurant customers, resolving issues, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Assist customers with order entries and inquiries regarding our company
  • Keep customers satisfied and happy with our company as their distributor and accommodate them as best possible
  • Solve customer problems and deal with a variety of concrete variables in situations where standardization exists
  • Communicate and interact with customers, vendors, and co-workers professionally, ensuring questions are answered accurately and in a timely manner
  • Function as a team member within the department and organization, as required, and perform any duty assigned to best serve the company
  • Input customer orders, credits, and order and invoicing information accurately and in a timely manner
  • Assist customers with orders and problems, contact vendors, and request samples for customers
  • Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
  • Perform administrative responsibilities, such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary
  • Attend training and Customer Service meetings
  • Perform other related duties as assigned
Requirements
  • High School Diploma/GED or Equivalent
  • 6-12 months of experience in customer service, call center, or related area
  • Preferred: 1-2 years of experience in customer service, call center, or related area within the foodservice industry
About Us

As part of Performance Food Group, Performance Foodservice offers the benefits of working for a nationwide company, while maintaining a local, family feel. We provide passionate, hard-working associates with opportunities to grow their careers while helping the restaurants we love build their dreams.



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