Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Performance Food Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our restaurant customers, resolving issues, and ensuring their satisfaction with our products and services.
Key Responsibilities- Assist customers with order entries and inquiries regarding our company
- Keep customers satisfied and happy with our company as their distributor and accommodate them as best possible
- Solve customer problems and deal with a variety of concrete variables in situations where standardization exists
- Communicate and interact with customers, vendors, and co-workers professionally, ensuring questions are answered accurately and in a timely manner
- Function as a team member within the department and organization, as required, and perform any duty assigned to best serve the company
- Input customer orders, credits, and order and invoicing information accurately and in a timely manner
- Assist customers with orders and problems, contact vendors, and request samples for customers
- Provide informative and professional assistance when working with the public, customers, vendors, and co-workers
- Perform administrative responsibilities, such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary
- Attend training and Customer Service meetings
- Perform other related duties as assigned
- High School Diploma/GED or Equivalent
- 6-12 months of experience in customer service, call center, or related area
- Preferred: 1-2 years of experience in customer service, call center, or related area within the foodservice industry
As part of Performance Food Group, Performance Foodservice offers the benefits of working for a nationwide company, while maintaining a local, family feel. We provide passionate, hard-working associates with opportunities to grow their careers while helping the restaurants we love build their dreams.
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