Guest Services Supervisor

3 days ago


Valencia, California, United States Residence Inn Valencia Full time
Join Our Team

The estimated annual salary for this role is $62,000 - $80,000.

We are seeking a highly skilled Front Desk Supervisor to join our team at Residence Inn Valencia.

You will be responsible for leading the Front Desk department, guiding and directing line staff to achieve established goals and objectives, and ensuring total guest satisfaction through employee training, motivation, and performance management.

Key Responsibilities

Your key responsibilities will include:

  • Welcome guests in a friendly, prompt and professional manner.
  • Schedule, coordinate, direct and delegate work to Front Desk department associates.
  • Manage the performance of Front Desk agents, coaching and counseling as deemed to be appropriate, and conduct annual performance reviews.
  • Train new employees on compliance with company, hotel, and brand standards.
  • Making recommendations for disciplinary action of employees as appropriate.
  • Maintain good working relationships and communications with all departments.
  • Verify accurate room status information is maintained and properly communicated according to the procedures established.
  • Resolve guest complaints quickly, efficiently and courteously.
  • Update, maintain, monitor and prepare group information and requirements, including relaying the appropriate information to relevant departments.
Requirements

To be considered for this role, you will need:

  • 1-2 years customer service experience.
  • Ability to stand for 8 hours.
  • Basic knowledge of computers and software, including ability to use e-mail, word processing, spreadsheet software, and hotel management system.


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