Travel Consultant

4 weeks ago

Fort Lauderdale, Florida, United States American Express Full time

About the Role:

We are seeking a highly skilled Travel Consultant to join our team at American Express. As a Travel Consultant, you will be responsible for delivering world-class customer service to our premium card members, providing them with unforgettable travel experiences and exceptional service.

Key Responsibilities:

  • Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
  • Delight our premium card members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
  • Understand our customer needs through consultation to deliver innovative and extraordinary interactions
  • Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the card member
  • Always put the card member's experience at the forefront of everything you do, reinforcing the Membership First approach, delivering excellent service and outcomes that are core to the American Express brand

Requirements:

  • 1 year experience in tourism, travel, hospitality or cruise and tours
  • High-end customer service or sales roles experience
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast-paced, high-volume servicing environment
  • Basic geography knowledge with ability to locate continents, countries, and key travel destinations worldwide
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
  • Natural communicator who can demonstrate active listening skills and adapt conversation to suit the situation and the card member's communication style
  • Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices
  • Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
  • You must have the ability to work nights and weekends as we service our card members 24 hours a day/7 days a week

Additional Requirements:

  • This is a hybrid role and candidates must be able to work in the office a minimum of 3 days a week
  • Flexibility to work anytime between 5:00am-2:00am including weekends

Locations:

Sunrise, Florida and Phoenix, Arizona

Salary Range:

$20.00 to $28.85 hourly bonus benefits

Benefits:

  • Competitive base salaries
  • Bonus incentives
  • 6% Company Match on retirement savings plan
  • Free financial coaching and financial well-being support
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

About American Express:

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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