IT Support Specialist

2 days ago

York, Pennsylvania, United States Jobot Full time
Job Title: IT Help Desk Support Technician

Are you looking for a challenging and rewarding role in the IT industry? We have an exciting opportunity for an IT Help Desk Support Technician to join our team at Jobot.

This role is perfect for someone who is passionate about providing excellent customer service and has a strong background in IT support. As an IT Help Desk Support Technician, you will be the first point of contact for our employees seeking technical assistance.

Key Responsibilities:

  • Provide first-line technical support to employees via phone, email, and in-person.
  • Troubleshoot and resolve hardware, software, and network issues in a timely manner.
  • Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
  • Assist in the setup and maintenance of user accounts and permissions in various systems.
  • Document issues and resolutions in the help desk ticketing system to track support requests and identify trends.
  • Collaborate with IT team members on projects and initiatives to improve overall system performance and user experience.
  • Educate users on best practices for technology use, including cybersecurity awareness and software applications.
  • Participate in the inventory management of IT assets and assist with procurement of new hardware/software.
  • Stay up-to-date with emerging technologies and industry trends to provide innovative solutions.

Requirements:

  • Associate's degree in Information Technology, Computer Science, or related field; or equivalent experience.
  • 1-3 years of experience in IT support or help desk environment.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with networking concepts and troubleshooting.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal, with a customer-centric approach.
  • Ability to work independently and as part of a team.
  • Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

We offer a competitive salary and benefits package, opportunities for professional growth and development, a supportive and collaborative work environment, and employee discounts and perks. If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.

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