IT Operations Professional

3 weeks ago


San Francisco, California, United States Vertisystem Full time

Company Overview:

Vertisystem is a leading technology company seeking an experienced IT Operations Professional to join our team.

Estimated Salary: $35-$40/hr on W2

About the Role:

We are looking for a highly skilled IT Operations Professional to provide advanced technical expertise and support to our internal employees and external clients.

Key Responsibilities:

  • Escalate helpdesk requests, provide customer service, and develop processes to improve efficiency.
  • Create and modify IT Ops Helpdesk processes, update documentation, and execute projects that enhance the Helpdesk experience.
  • Collaborate with departments, vendors, and teams to meet company goals and objectives.

Requirements and Skills:

To be successful in this role, you will need:

  • Advanced technical background in Mac and Windows computer troubleshooting.
  • Strong technical understanding of SaaS tools and core systems used in new hire onboarding.
  • Excellent customer service skills, including VIP support.
  • Ability to lead multiple initiatives, drive results, and work independently.
  • Proficiency in Zendesk and ability to travel when needed.

Working at Vertisystem:

We offer a hybrid role capacity in San Francisco, providing opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT operations, we encourage you to apply.


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