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Retail Customer Service Associate

2 months ago

Kilgore, Texas, United States NATIONS BEST HOLDINGS LLC Full time
Job Overview

Nations Best Holdings, LLC is on the lookout for enthusiastic and driven Customer Service - Cashier/Sales Team Members to enhance our retail operations.

Position Highlights

As a vital part of our team, you will be immersed in a culture that prioritizes relationships and exceptional service. We are dedicated to fostering an environment of growth and continuous improvement.

What to Expect
  • Collaboration: Engage in teamwork across all roles to ensure a seamless customer experience.
  • Support System: Benefit from local resources and a dedicated support team to assist you in your role.
  • Empowerment: Experience autonomy in your work, encouraging an entrepreneurial mindset.
  • Relationship Building: Cultivate meaningful connections with customers and colleagues alike.
  • Commitment to Improvement: Participate in ongoing training and development to enhance your skills.
  • Efficiency: Utilize advanced technology and streamlined practices to optimize operations.
  • Growth Focus: Embrace opportunities for personal and professional advancement.
  • Work Environment: Enjoy a relaxed atmosphere that values hard work and dedication.
  • Community Engagement: Contribute to local initiatives and support community service efforts.
  • Safety First: Work in a safe and healthy environment, ensuring well-being for all.
Key Responsibilities
  • Deliver outstanding customer service by actively engaging with customers and addressing their needs.
  • Handle phone inquiries with professionalism, providing assistance and information.
  • Guide customers in finding products and making informed choices.
  • Promote sales through effective upselling techniques.
  • Encourage participation in loyalty programs to enhance customer retention.
  • Adhere to company policies to maintain operational efficiency.
  • Process transactions accurately while following cash handling protocols.
  • Continuously expand product knowledge to better serve customers.
  • Resolve customer concerns with the support of management.
  • Maintain a tidy and organized workspace.
  • Perform additional tasks as directed by supervisors.
Qualifications for Success
  • High school diploma or equivalent preferred.
  • Familiarity with computer systems and point-of-sale operations.
  • Results-driven with a commitment to embodying company values.
  • Able to manage multiple priorities in a dynamic environment.
  • Strong interpersonal skills with a focus on customer satisfaction.
  • Physical capability to lift and move items weighing 25-50 pounds.
  • Flexible availability for part-time scheduling, primarily on weekends.

We welcome candidates who are adaptable and eager to contribute to our mission of delivering exceptional service.