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Customer Service Representative

2 months ago

Minneapolis, Minnesota, United States Lennar Full time
Customer Care Representative

Lennar is seeking a skilled Customer Care Representative to join our team. As a key member of our community, you will be responsible for managing and overseeing homes under warranty in assigned communities. Your primary focus will be on promoting, facilitating, and fostering positive working relationships with customers and trade partners.

Key Responsibilities:
  • Develop and maintain strong relationships with customers and trade partners to ensure seamless communication and issue resolution.
  • Manage daily trade partner activities, including scheduling, communication, and payment processing.
  • Approve trade partner invoices upon satisfactory completion of work, ensuring timely payment and maintaining a positive working relationship.
  • Proactively address and resolve any trade partner scheduling, communication, or payment-related issues.
  • Supervise and conduct pre-closing meetings, demonstrations, celebrations, and 30-day post-close visits to ensure customer satisfaction and quality control.
  • Review and certify the completion of each home within your community, ensuring compliance with company standards and quality expectations.
  • Manage, supervise, and direct all aspects of customer relations for assigned communities, including field meetings with trade partners, construction staff, and sales staff as needed.
  • Stay up-to-date on community knowledge, including HOA fees and rules, schools, restaurants, shopping, and other relevant information to provide exceptional customer service.
  • Supervise, review, and resolve community issues, including entry features, road and pond maintenance, common areas, model centers, and signage.
Requirements:
  • High School Diploma or equivalent required; Bachelor's degree in a related field preferred.
  • Minimum 3 years of experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder.
  • Valid Driver's License with a good driving record and valid auto insurance coverage.
  • Advanced knowledge of scheduling, budgeting, and document management.
  • Ability to read and interpret blueprints.
  • Computer literacy and proficiency in MS Office products (Word and Excel).
  • Excellent follow-up, communication (written and verbal), and time management skills.
Benefits:
  • Health Insurance - Medical, Dental & Vision.
  • Vacation - up to 3 weeks of vacation per year upon hire.
  • Holidays, Sick Leave, & Personal Days.
  • 401(k) Savings Plan with company match.
  • Paid Maternity & Bonding Leave.
  • New Hire Referral Bonus Program.
  • Home Purchase Discount for Associates.
  • Associate Assistance Plan.
  • Everyone's Included Day.
  • Student Debt Repayment Program.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.