Field Services Engineer
5 days ago
Omni Inclusive is seeking a skilled Field Services Engineer to join our team. As a key member of our technical support team, you will be responsible for delivering exceptional service to our customers across various remote sites.
Key Responsibilities- Schedule engineers to travel to remote sites and ensure timely resolution of technical issues.
- Act as the primary point of contact for technical escalations and provide expert-level support to resolve complex hardware and software issues.
- Implement and administer the Starter and Leaver Process, including the issue and return of laptops, desktops, peripherals, printers, and docking stations, in collaboration with the Asset Management team to maintain the CMDB.
- Manage and maintain the Service Level Agreement (SLA) for Field Services tickets in Cherwell.
- Serve as the Single Point of Contact (SPOC) for asset retrieval and disposal, coordinating with collection agencies and the Warehouse.
- Interface with business users and gather requirements for support from remote sites, ensuring seamless communication and collaboration.
- Specific knowledge and understanding of Microsoft SCCM and/or Tanium.
- Application of AI technologies to drive insights in the End User Compute space, resulting in efficiency and user experience enhancements.
Why Join Us? As a Field Services Engineer at Omni Inclusive, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting role.
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