Patient Financial Services Manager
1 week ago
The Patient Financial Services Manager will be responsible for leading the analysis, implementation, and maintenance of revenue cycle best practice processes and activities across the department. This role will ensure goal setting and project tracking, as well as develop and monitor staff work queues and productivity to ensure work volumes and staffing are aligned.
Key Responsibilities- Lead the analysis, implementation, and maintenance of revenue cycle best practice processes and activities across the department.
- Develop and monitor staff work queues and productivity to ensure work volumes and staffing are aligned.
- Audit staff work and participate in developing and delivering training programs within the department.
- Create system and processes audit plans, resolve discrepancies, and troubleshoot issues and concerns.
- Prepare data analysis for departmental leadership in an organized format to clearly convey trends and identify key areas for revenue optimization.
- Monitor and track ongoing departmental performance through key performance indicators (KPIs) in comparison to industry benchmarks.
- Cultivate effective collaborative relationships with departmental teams to seek resolution of issues identified through monthly monitoring of KPIs.
- Manage special projects and duties as needed or assigned.
- Serve as the first point of contact and support for staff on billing and collection questions.
- Manage staff schedules, approve timecards, track attendance, handle PTO requests, and fill in when staff is unavailable.
- Responsible for orienting and training all new team members.
- Participate in interviews and hiring process.
- Assist in preparation of annual performance reviews for staff.
- Support/conduct departmental huddles, staff meetings, and communications.
- Strong customer service, time management, and decision-making skills.
- Able to multi-task; detail oriented.
- Highly organized, self-starter.
- Demonstrated analytical skills-ability to break down and quantify problems and processes.
- Excellent written and verbal communication skills.
- Demonstrated ability to manage a process and timelines effectively.
- Must be able to operate a computer and other basic office equipment.
- Bachelor's degree in Accounting or Finance, Health Information Management, Health Administration, Computer Science, or related field (in lieu of degree, at least 10 years healthcare revenue cycle experience).
- Minimum of 5 years revenue cycle, medical billing, or follow-up experience.
- Minimum of 3 years relevant supervisory experience; revenue cycle supervisory or managerial experience preferred.
- Medical Coding Certification through the American Academy of Professional Coders (AAPC), and/or the American Health Information Management Association (AHIMA).
- Coding or billing experience required; Certified Revenue Cycle Representative (CRCP or CRCR) preferred.
- Cerner/Cerner Community Works experience and expertise preferred.
- Proficient in MS Office Suite including Excel, Word, Visio, and PowerPoint.
- Knowledge of patient accounting systems, contract management, and/or claims scrubber software.
- Experience reporting from healthcare decision support, patient accounting, contract management, and/or claims scrubber systems.
- Knowledge of CPT, HCPCs, and ICD-10 coding principles.
- Expert knowledge of inpatient and outpatient billing requirements (UB-04, 837i); specifically, how claims information impacts and drives reimbursement.
- Expert knowledge of Medicare, Medicaid, and commercial reimbursement methodologies.
- Beginner to intermediate proficiency in database reporting queries.
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