Program Director

4 days ago

Washington, Washington, D.C., United States Quantum Dynamics, Inc. Full time

Quantum Dynamics, Inc., a Woman-Owned Small Business (WOSB), is seeking an experienced Program Director to serve as the company lead and authority virtually/on-site to customers. The ideal candidate will have a minimum of 5 years of managerial experience and a bachelor's degree from an accredited college or university.

The Program Director will manage and ensure staff are knowledgeable in all aspects of recruiting operations. This includes authoring and submitting monthly reports and performance indicators, utilizing project management dashboard matrix and Power BI, and conducting lead refinement, training, briefings, assistance, and answering inquiries.

Key Responsibilities:

  • Provide high-quality customer service support for lead refinement and processing across multiple communication channels (phone, email, online chat).
  • Contact, screen, and refine leads according to Peace Corps qualifications, ensuring all leads meet current business rules before forwarding to Peace Corps Recruiters.
  • Assist with e-application processing, ensuring accuracy and completion of applications.
  • Respond to general inquiries from prospective applicants, providing only approved, up-to-date information in a professional manner.
  • Maintain comprehensive records of all interactions in the contact log system, ensuring compliance with reporting and documentation standards.
  • Meet established performance metrics, including response times for phone calls, emails, and chat inquiries, as outlined in the Performance Work Statement (PWS).
  • Support ongoing recruit sustainment operations by ensuring applicants remain engaged and informed throughout the application process.
  • Oversee event support for recruitment activities, ensuring logistics are handled and staff are appropriately assigned to manage event tasks.
  • Manage operations across U.S. time zones (from 9:00 AM to 9:00 PM), ensuring full-time coverage across all four U.S. time zones and coordinating staff schedules accordingly.
  • Implement risk management and mitigation strategies, identifying potential risks and developing contingency plans to ensure uninterrupted service and adherence to contract requirements.
  • Prepare and submit operational reports, detailing performance metrics, lead status, response times, and compliance with Peace Corps reporting requirements.

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