Customer Service Representative

1 week ago


Lafayette, Louisiana, United States Sterling Automotive Group Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at Sterling Automotive Group. As a Receptionist, you will be the first point of contact for our guests and will play a critical role in providing exceptional customer service.

Key Responsibilities
  • Greet and welcome guests into the dealership, ensuring a warm and welcoming atmosphere.
  • Answer, screen, and transfer incoming phone calls in a professional and timely manner.
  • Provide accurate and helpful information to customers over the phone.
  • Assist the Sales and Administrative departments with light clerical duties, such as data entry and filing.
  • May be required to relieve or backup the Cashier as needed.
  • Maintain a tidy and organized workspace, ensuring all necessary materials are readily available.
  • Uphold company confidentiality and adhere to all company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Valid driver's license with a clean driving record and at least 21 years of age or 3 full years of driving experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to maintain a professional demeanor and appearance at all times.
What We Offer
  • Competitive hourly rate with guaranteed 40 hours per week.
  • Medical, dental, vision, and disability insurance.
  • 401(k) with employer matching.
  • Company-paid life insurance.
  • Paid holidays, vacation, and sick time.
  • Employee vehicle pricing and discounts on products and services.
  • Long-term job security with a growing company.
  • Referral bonus programs.
  • Family-owned and operated business.
  • Career progression with paid ongoing training.
About Us

Sterling Automotive Group is a family-owned and operated business dedicated to providing exceptional customer service and creating lasting relationships with our customers. We are committed to attracting, developing, and retaining great people to deliver a memorable experience, one customer at a time.



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