Dog Health and Wellness Team Lead

4 days ago


South Jordan, Utah, United States Scenthound Full time
Job Description

We are seeking an experienced leader to join our team as a Supervisor at Scenthound. This role requires a strong background in customer service, management, and operations. As a Supervisor, you will be responsible for providing guidance and leadership to our team members, ensuring exceptional customer experiences, and driving business growth.

  • At least one year of experience in a retail, restaurant, or customer service industry is required.
  • You must be able to provide basic hygiene services to dogs when needed.
  • Strong communication and problem-solving skills are essential.
  • If you have experience in a membership-based business model, it's a plus.
  • You should be able to build a positive store experience and motivate your team.

Our ideal candidate is a hands-on leader who can adapt to a fast-paced environment, prioritize tasks effectively, and maintain a high level of quality. If you're passionate about dog health and wellness, have excellent communication skills, and are looking for a challenging role with opportunities for growth, we encourage you to apply.

Responsibilities:

  • Train, coach, and develop staff members.
  • Understand store financials and key performance indicators (KPIs).
  • Sell memberships to walk-in customers.
  • Drive membership sales through dog health and wellness education.
  • Maintain a knowledgeable team that prioritizes dog safety and wellness.
  • Provide leadership, guidance, and mentorship to Scenter employees.
  • Drive employee development through leadership and training.
  • Uphold quality standards through hands-on participation, employee audits, and training.
  • Create an environment conducive to teamwork, open communication, and Scenthound values.
  • Manage client expectations and resolve customer concerns.
  • Ensure the safety of dogs and team members at all times.
  • Adhere to Scenthound sanitary and cleaning practices.

We offer a competitive hourly wage, tips, and a commission-based incentive program. Our company provides up to $275/month in healthcare insurance reimbursement. If you're a motivated and enthusiastic individual looking for a challenging role with opportunities for growth, we encourage you to apply.


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