Customer Service Representative
3 days ago
The Kendall Group is seeking a highly motivated Customer Service Representative to join its team. This individual will be responsible for maintaining positive relationships with customers, providing excellent customer service, and ensuring timely processing of customer orders and requirements.
Key Responsibilities:
- Process telephone orders, respond to incoming calls, faxes, and e-mail messages from internal and external customers in a prompt manner
- Maintain and grow customer sales and gross profits to meet Company growth objectives
- Enter orders into Eclipse and Salesforce business systems and document all transactions in accordance with Company quality system and procedures
- Reach out to customers to follow-up on quotes and provide feedback to our outside sales representatives
- Use Company and vendor resources to provide excellent customer service
- Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
Requirements:
- Entry-Level Work Experience
- Associate's degree or equivalent work experience
- Analytics/Computer Skills: Experience working with MS Office
- Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed
- Physical, Mental and Visual Skills: Ability to see, talk, and hear; Ability to sit for 8 hours a day
- Estimated Salary: $45,000 - $60,000 per year, depending on location and experience
About the Company:
The Kendall Group is an employee-owned company comprised of seven divisions with over 75 locations across eleven states. Our diverse range of products includes Electrical, Automation, Pipe, Valve, and Fittings products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. We offer a unique opportunity for career growth and development in a collaborative and supportive environment.
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