Customer Service Representative
1 day ago
The Customer Service Specialist reports to the Operations Manager and maintains positive relationships with customers by providing excellent customer service. This involves accurately processing customer orders and requirements, assisting with managing delivery expectations and product availability, freight expectations, and dispute resolution.
Key Responsibilities:
- Process telephone orders, respond to incoming calls, faxes, and emails from internal and external customers in a prompt manner.
- Maintain and grow customer sales and gross profits to meet Company growth objectives.
- Enter orders into business systems and document all transactions in accordance with Company quality system and procedures.
- Reach out to customers to follow-up on quotes and provide feedback to outside sales representatives.
- Use Company and vendor resources to provide excellent customer service.
- Initiate workable solutions for customer issues/problems and ensure effective long-term problem resolution.
- Expedite orders when necessary.
- Maintain quality service by adhering to Kendall Group policies, procedures, and standards.
Salary Range: $45,000 - $60,000 per year.
This position offers an excellent opportunity for career growth and professional development within The Kendall Group.
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