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Boutique Operations Manager

2 months ago

Fairhaven, Massachusetts, United States BRAHMIN LEATHER WORKS LLC Full time
Job Overview

POSITION: Store Manager

REPORTS TO: Store Operations Sales Manager

Core Responsibilities:

The Store Manager at Brahmin Leather Works is tasked with guiding, nurturing, and empowering the store team to achieve or surpass the organization's objectives for profitable revenue expansion within a retail environment. This role encompasses the execution, management, and implementation of retail division strategies. The Store Manager is also accountable for the application of visual merchandising directives, the cultivation of a customer base, and the establishment of a store atmosphere that delivers outstanding sales and customer service.

KEY ACCOUNTABILITIES:

Team Development:

  • Oversee staff by offering timely coaching and constructive feedback to enhance individual and collective performance.
  • Foster and sustain positive working relationships that contribute to a supportive work environment.
  • Educate the store team on current fashion trends and product insights.
  • Maintain open communication with the Assistant Manager to stay informed about company and store updates, as well as brand initiatives.
  • Ensure team members adhere to appearance standards that professionally represent the brand while complying with dress code policies.
  • Create a workplace culture that positions Brahmin Leather Works as an Employer of Choice.
  • Facilitate effective onboarding and provide learning opportunities.
  • Offer clear guidance to team members and appropriately delegate responsibilities.
  • Network, recruit, and interview potential candidates.
  • Provide timely coaching and feedback to team members when necessary and address performance challenges.

Sales and Customer Engagement:

  • Meet sales and service targets in key performance areas including: DPTs, UPTs, AURs, GM %, and Customer Conversion.
  • Utilize company resources and personal leadership to cultivate and maintain a robust selling environment that holds team members accountable for achieving productivity benchmarks and other sales metrics.
  • Analyze store performance reports to enhance outcomes and take action based on market trends.
  • Lead by example and uphold consistent selling and service standards through effective communication, training, and individual accountability. Identify opportunities to maximize sales and ensure financial objectives are met.
  • Exhibit a high level of selling and customer service skills to drive sales.
  • Manage multiple customer interactions simultaneously, multitask, or handle various projects concurrently.
  • Demonstrate awareness of industry trends and competitor activities.

Client Relationship Management:

  • Guide associates to consistently promote Brahmin brand initiatives and enhance key sales and service metrics.
  • Ensure exceptional selling experiences that foster meaningful connections and build brand loyalty.
  • Encourage brand loyalty by supporting all service enhancements to cultivate strong relationships, including active use of client books and collaborative marketing initiatives with local businesses for store events.

Store Management:

  • Plan and prioritize tasks and responsibilities to align with business needs.
  • Maintain store cleanliness and uphold housekeeping standards.
  • Safeguard company assets and ensure a safe working environment.
  • Ensure compliance with all company policies and procedures, as well as local, state, and federal employment regulations.
  • Plan and execute Brahmin brand visual merchandising strategies.
  • Participate in and lead special projects and other assigned duties.

Qualifications:

  • Lead with integrity and enthusiasm to inspire total store success.
  • Demonstrate strong drive, ambition, and passion for sales and overall store performance.
  • Possess an outgoing and assertive demeanor with the ability to drive store success.
  • Communicate professionally and promptly with employees, customers, associates, and company partners.
  • Lead by example and maintain consistent selling and service standards through effective communication, training, and individual accountability.
  • Provide clear and timely communication with corporate partners.
  • Maintain a professional appearance that reflects the brand while adhering to dress code standards.
  • Ability to work a flexible schedule based on business needs, including opening/closing shifts as well as weekends and holidays.
  • 3-5 years of management experience in luxury retail or a comparable environment with a focus on clienteling.
  • Bachelor's degree required.
  • Physical requirements: Must be able to stand for the entirety of a work shift, involving constant movement, communication, and physical activity. Occasionally requires stooping, kneeling, crouching, and climbing ladders. Must be able to lift up to 40 pounds.

Note: This job description is intended to provide a general overview of the responsibilities associated with this position. It is not intended to be exhaustive of all duties and responsibilities and is subject to change.