Client Relations Specialist

2 weeks ago


Brighton, Colorado, United States Transwest Full time

Position Overview

Transwest Truck Trailer RV is seeking a dedicated and professional Customer Service Representative to enhance our team in the heavy-duty service department. This role involves engaging with customers both in person and via phone, ensuring a high level of service and satisfaction.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries.
  • Promptly answer incoming calls, aiming for a response time of three rings.
  • Welcome customers upon arrival and assist them with their needs.
  • Provide updates on vehicle status and address any questions during the pickup process.
  • Review invoices with customers to ensure clarity and understanding.
  • Guide customers to the cashier upon completion of their service.
  • Collaborate with service advisors and shop foremen to meet customer expectations.
  • Support the Service Advisor with invoicing and customer communications.
  • Assist with Uptime updates as required.

Work Environment & Physical Requirements:

This position requires frequent sitting, standing, and mobility, including bending and stooping. Candidates should possess good eye-hand coordination and manual dexterity to operate various office equipment. Effective verbal communication skills are essential, along with the ability to analyze data and input it accurately into computer systems. Normal hearing and vision capabilities are also necessary.

Qualifications:

  • High school diploma or equivalent.
  • Valid Driver's License with a clean driving record.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Exceptional customer service skills.
  • Ability to successfully complete a General Abilities Assessment and pass a background check, physical, and drug screening.

Employment Type: Hourly

Compensation: $18.00 to $20.00 per hour

Reporting Structure: Reports to the Service Manager

Work Schedule: Tuesday through Saturday, 1st shift



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