Restaurant Operations Manager

3 days ago


Cave City, Kentucky, United States Long John's SilversA&W Cave City Full time
Job Summary

We are seeking a highly motivated and experienced Team Leader - Shift Lead, Crew Lead to join our team at Long John's Silvers/A&W Cave City. As a key member of our management team, you will be responsible for assisting the Restaurant General Manager in executing daily operations, directing Team Members to provide engaging service, and maintaining a clean and comfortable environment.

Key Responsibilities
  • Directs Team Member activities to maintain speed of service, cleanliness standards, and operational needs.
  • Monitors Team Member productivity and performance, providing clear and respectful coaching and feedback to improve performance.
  • Follows all company policies and procedures, maintaining a safe working environment and holding Team Members accountable for following policies.
  • Assists in orientation and training of new Team Members, recommending training needs to the Restaurant General Manager.
  • Serves as a role model, developing positive relationships with Team Members and demonstrating engaging guest service.
  • Takes appropriate action to resolve guest complaints, following up to ensure guest satisfaction.
  • Communicates effectively, filtering information between the Restaurant General Manager and Team Members as needed.
  • Assists with administrative activities, such as managing inventory, ordering product, and maintaining financial and labor records.
Requirements
  • Minimum one year of experience in the food service industry.
  • Knowledge of food safety and physical safety guidelines.
  • Strong interpersonal and customer service skills.
  • Effective communication, both orally and in writing.
  • Ability to lead and motivate a team, even during challenging times.
Physical Requirements
  • Able to lift up to 40 pounds.
  • Must be able to stand and exert fast-paced mobility for periods up to 4 hours in length.
Availability Requirements
  • Must have flexible availability for scheduling.
  • Must be available for both opening and closing shifts.
  • Must be able to work beyond scheduled hours as business requires.


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