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Service Experience Coordinator

2 months ago

Orlando, Florida, United States City Kia Of Orlando Full time

Job Opportunity:

City Kia of Orlando is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service department, you will be responsible for providing exceptional customer experiences and ensuring that every interaction is positive and memorable.

Responsibilities:

  • Provide top-notch customer service to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work closely with our sales and service teams to ensure seamless communication and a smooth customer experience.
  • Identify customer needs and preferences, using this information to tailor our services and exceed customer expectations.
  • Develop and maintain strong relationships with our customers, building trust and loyalty through exceptional service and follow-up.
  • Stay up-to-date on our products and services, using this knowledge to provide informed and personalized recommendations to our customers.
  • Collaborate with our team to achieve sales and customer satisfaction goals, contributing to the growth and success of our business.

Requirements:

  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
  • Proficiency in computer software and systems, with the ability to learn new technologies quickly.
  • Valid driver's license required.

Benefits:

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • 401(k) retirement plan with company match.
  • Flexible scheduling and paid time off.
  • Opportunities for professional growth and development.

Work Environment:

City Kia of Orlando is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We offer a dynamic and supportive team culture, with opportunities for growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.