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Golf Galaxy Store Operations Manager

2 months ago

Friendswood, Texas, United States Dick's Sporting Goods Full time

About Us

Dick's Sporting Goods is a leading retailer of sports equipment, apparel, and footwear. Our House of Sport concept is a destination for athletes and sports enthusiasts, offering a unique shopping experience that combines expert advice, top-quality products, and a passion for sports.

Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to lead our Golf Galaxy store. As a key member of our team, you will be responsible for driving sales and profitability, establishing strong relationships with customers, and ensuring exceptional store operations.

Key Responsibilities

  • Drive sales and profitability through customer satisfaction and data analysis.
  • Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
  • Drive and sustain sales intensity, operations integrity, and profitability within the store by setting high expectations, holding staff accountable, and monitoring progress.
  • Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
  • Uphold Golf Galaxy standards for merchandise presentation.
  • Responsible for recruitment, interviewing, and hiring across the store.
  • Select, onboard, empower, and develop a highly effective team of individuals.
  • Lead consistent evaluation and development of in-store talent.
  • Define a clear vision and strategy to communicate expectations.
  • Demonstrate a flexible leadership style to foster team member engagement, including recognition.
  • Create a climate within the store where staff are motivated to do their best, with strong morale and spirit; share wins and successes; foster open dialogue; and create a feeling of belonging within the team.
  • Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
  • Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
  • Drive shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
  • Ensure completion of training requirements are met across the store.
  • Incorporate your customer's perspective when defining success.

Requirements

  • 5+ years retail management experience required; golf sales/service preferred.
  • Technical skills in club repair & fitting preferred.
  • World-class customer service skill and interpersonal/communication skills.
  • Strong problem-solving ability and analytical skills.
  • Proficiency in MS Office.
  • Flexible availability – including nights, weekend, and holidays.

About Golf Galaxy

Golf Galaxy is a specialty retail store within Dick's Sporting Goods, offering a wide selection of golf equipment, apparel, and accessories. As a General Sales Manager with Golf Galaxy, you will have the opportunity to attend our annual Golf Galaxy Expo, featuring the best brands in the golf industry.