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Customer Service Representative
2 months ago
About Quality Talent Group:
We are a leading provider of staffing solutions, dedicated to connecting talented individuals with top companies in the industry. Our team of experts is passionate about delivering exceptional service and building long-lasting relationships with our clients and candidates.
About the Role:
We are seeking a highly skilled and motivated Banking Professional to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Support customer engagement by processing transactions, sharing digital solutions, and making appropriate introductions to bankers
- Complete operational activities while minimizing risks under established policies
- Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
- Receive direction from managers and exercise judgment within defined policies and procedures
- Escalate questions and issues to more experienced roles
- Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions
- Identify information and services to meet customers' financial needs
Requirements:
- 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Customer service focus with experience handling complex transactions across multiple systems
- Ability to educate and connect customers to technology and share the value of mobile banking options
- Ability to interact with integrity and professionalism with customers and team members
- Experience working with others on a team to meet customer needs
- Cash handling experience
- Ability to follow policies, procedures, and regulations
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
- Well-organized, independent, and able to prioritize in a fast-paced environment
- Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
What We Offer:
- A competitive salary and benefits package
- A dynamic and supportive work environment
- Opportunities for professional growth and development
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
