Lead Solutions Architect

2 weeks ago

Houston, Texas, United States Tait North America Full time
Job Overview

The Lead Solutions Architect position is designed to deliver essential technical engineering support to Business Development Managers (BDMs) across North America. This role serves as the key pre-sales technical liaison between clients and Tait North America, ensuring that clients view Tait as a responsive, innovative, and professional organization.

The Lead Solutions Architect will act as the technical design authority for Requests for Proposals (RFPs) and bid submissions. This responsibility includes addressing both standard and complex product quotations and system designs, while integrating Tait products with those of third-party partners. Furthermore, this role encompasses customer education and training on business development opportunities.

Qualified leads will be provided by other members of the Tait organization, typically from regional BDMs through the opportunity management process. The Lead Solutions Architect will manage all phases of transforming system sale opportunities into confirmed orders, including opportunity scoping, pre-sales activities, collaboration with the sales engineering team for technical and commercial feasibility assessments, coverage analysis, preliminary system design, proposal documentation preparation, and assisting BDMs with proposal presentations.

Moderate travel is anticipated as part of this role.

Key Responsibilities
  • Evaluate opportunities based on stage, sales potential, technical feasibility, business case viability, customer fit, competitive landscape, resource requirements, and likelihood of success.
  • Support BDMs in technical presentations and meetings with prospective clients.
  • Prepare detailed technical specifications for tender and RFP submissions.
  • Revise compliance matrices, system descriptions, design documents, quotations, diagrams, and other supporting materials for proposals.
  • Conduct coverage analysis to support system design, including but not limited to:
    • Site selection
    • Antenna and RF subsystem design
    • Simulcast design and optimization
  • Develop pricing spreadsheets and equipment lists for the Bid Manager and proposal team.
  • Manage custom projects, negotiating and documenting project schedules, electrical interfaces, and functionality requirements for integration with third-party equipment, consulting with engineering staff as needed.
  • Assess pre-sales inquiries to determine the suitability of Tait products for customer needs.
  • Identify potential sales opportunities and inform BDMs and dealers for follow-up.
  • Document customer requirements for projects advancing to the sale stage, including:
    • A project description with a customer needs statement.
    • A specification of requirements, including equipment configuration and order copies.
    • A project timeline with key milestones and deliverables.
    • Key project team members and their contact information.
  • Take ownership of assigned opportunities, utilizing personal effort to develop them until an order is secured.
  • Provide assistance with post-sales support as necessary to the implementation team.
  • Offer technical support to existing clients experiencing issues with Tait products.
  • Familiarize oneself with the technical capabilities of competitor products and recommend necessary changes to maintain Tait's competitive edge.
  • Engage with clients and colleagues in a professional and positive manner, reflecting our values of commitment, courage, and integrity.
  • Instill confidence in clients regarding Tait's technical expertise and responsiveness.
Performance Metrics
  • All system designs align with defined customer and contractual requirements.
  • All designs undergo thorough feasibility and suitability checks.
  • Clients are satisfied with the assistance provided for all inquiries and understand the potential limitations of proposed solutions.
  • System build and test documentation facilitate project implementation with minimal revisions.
  • System designs are feasible from both timing and cost perspectives.
Technical Leadership
  • Mentor team members to foster broad cross-functional skills.
  • Ensure compliance with the company's legal obligations (e.g., Health and Safety, Human Rights, Compliance).
  • Collaborate with colleagues to cultivate a positive and supportive work environment.
  • Empower staff to take appropriate actions to prevent quality issues.
  • Promote a culture of continuous quality improvement (e.g., participating in Post Event Reviews with both internal teams and clients).
Qualifications
  • Experience:
    • A minimum of 5 years in land mobile radio communications system sales or engineering roles, particularly with LMR technologies (P25, DMR, etc.).
    • At least one year in a planning or system design capacity.
    • A minimum of one year of experience responding to RFPs.
  • Education:
    • Bachelor's degree in Electrical or Computer Engineering (or equivalent).
  • Skills:
    • Exceptional oral and written communication abilities.
    • Strong attention to detail to ensure no issues are overlooked.
    • Outstanding customer service skills.
    • Experience with coverage modeling software such as EDX, ATDI, or similar.
    • Proficient in MS Word, Excel, PowerPoint, and Visio.
  • Knowledge:
    • Understanding of mobile telecommunications networks and RF technologies.
    • Expertise in RF design, system implementation, and validation.
    • Familiarity with TSB-88 standards and guidelines.
    • Basic knowledge of P25, DMR, and industry-standard grounding practices.
    • Comprehension of components necessary for constructing a complete system.
    • Insight into how third-party supplier products can complement Tait solutions.
  • Personal Attributes:
    • Excellent communication and sales skills, with the ability to collaborate effectively within a team.
    • Empathy for clients and the ability to convey that understanding.
    • Integrity, professionalism, and honesty.
    • A keen eye for detail while maintaining a broader perspective.
  • Quality Accountability:
    • All staff are empowered to take appropriate actions to prevent quality issues.
    • Support a culture of continuous quality improvement (e.g., participating in Post Event Reviews).

Tait North America, Inc. is committed to equal employment opportunity and affirmative action to employ and advance in employment individuals from diverse backgrounds. We ensure that all employment decisions are based solely on valid job requirements.

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