Sales Representative

3 weeks ago

Melville, New York, United States Sherwood Lumber Corporation Full time

We are seeking a highly motivated Sales Representative to join our team at Sherwood Lumber Corporation. The estimated salary for this position is $60,000 - $80,000 per year.

Job Description

This role involves order entry and associated tasks, claims and credits management, inventory management, and phone handling and customer service. The ideal candidate will have excellent communication and organizational skills, with the ability to multitask and prioritize tasks effectively.

Responsibilities

  • Order Entry and Associated Tasks
    • Accurately enter sales orders into the system with attention to detail and order specifications.
    • Coordinate with customers, suppliers, and internal departments to ensure timely order processing and delivery.
    • Address any order-related inquiries or issues promptly and professionally.
    • Generate and review order reports to ensure accuracy and completeness.
  • Claims and Credits Management
    • Assist customers with claims and credits processes, ensuring proper documentation and resolution.
    • Collaborate with the Claims and Credits department to investigate and resolve customer complaints or product issues.
    • Maintain accurate records of claims and credits transactions and communicate updates to relevant stakeholders.
    • Provide exceptional customer support throughout the claims and credits process.
  • Inventory Management
    • Monitor inventory levels and ensure product availability for timely order fulfillment.
    • Collaborate with the purchasing team to replenish inventory based on demand and sales forecasts.
    • Perform regular inventory counts and reconcile any discrepancies.
    • Coordinate with the warehouse team to ensure accurate tracking and organization of inventory.
  • Phone Handling and Customer Service
    • Answer incoming calls and provide professional and courteous assistance to customers.
    • Address customer inquiries, product information requests, and order status updates.
    • Resolve customer issues or redirect them to the appropriate department for further assistance.
    • Build and maintain positive relationships with customers to enhance satisfaction and promote repeat business.

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