Planet Fitness Team Member

3 weeks ago


Puyallup, Washington, United States Planet Fitness - The Core Group Full time
Job Title: Customer Service Representative - Member ServicesWe are seeking a talented and customer-focused individual to join our team as a Customer Service Representative - Member Services. In this role, you will be responsible for creating a positive member experience by providing exceptional customer service to members, prospective members, and guests. As a key member of our team, you will play a vital role in maintaining the high standards of our fitness center and ensuring that our members feel valued and supported.

About the RoleThis is an excellent opportunity for someone who is passionate about fitness and health and enjoys working in a fast-paced environment. As a Customer Service Representative - Member Services, you will have the opportunity to make a real difference in the lives of our members and contribute to the success of our fitness center.

Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle all front desk activities including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours of the facility and respond to their questions and concerns in a timely and professional manner.
  • Maintain the neatness and cleanliness of the club and ensure that it meets the high standards set by Planet Fitness.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Benefits
  • All staff will also receive a free Black Card membership after 90 days of employment.
  • As a Core Development and Management employee you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time plus additional ancillary benefits like access to Pet Insurance and Aflac.


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