Member Experience Specialist

3 weeks ago


Puyallup, Washington, United States Planet Fitness - The Core Group Full time
Job ProfileWe are seeking a highly skilled Member Services Representative to join our team at Planet Fitness - The Core Group. In this role, you will be responsible for delivering exceptional customer service, handling front desk activities, and maintaining a positive atmosphere at our fitness center.

Estimated Salary: $38,000 - $48,000 per yearThis salary range is based on national averages for similar positions and may vary depending on location and experience.

About the Job

We are looking for an individual with excellent communication skills, a passion for fitness, and a strong desire to help others achieve their wellness goals. As a Member Services Representative, you will interact with members, prospective members, and guests on a daily basis, providing support and assistance as needed.

  • Main Responsibilities:
  • Engage with members, prospective members, and guests, responding to their inquiries and resolving any issues they may encounter.
  • Manage front desk operations, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Provide tours of the facility and assist members with navigating the club's amenities.
  • Maintain a clean and organized workspace, adhering to high standards of hygiene and safety.

Requirements

To succeed in this role, you must possess excellent interpersonal skills, basic computer proficiency, and a genuine enthusiasm for fitness and wellness. You should also have a strong listener with the ability to empathize and problem solve, and demonstrate professionalism in all interactions.

  • Essential Qualifications:
  • Customer service background preferred.
  • Basic computer skills and familiarity with software applications.
  • High School diploma/GED equivalent required.

Benefits

All staff will enjoy a complimentary Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you work at least 30 hours per week. Benefits include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.



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