Service Director

4 weeks ago


Jacksonville, Illinois, United States CENTRE STATE INTERNATIONAL TRUCKS, INC. Full time
Job Overview

The Service Department is a critical component of our dealership's success, and the Service Manager plays a pivotal role in ensuring its efficiency and profitability. This position is responsible for managing a team of technicians and service staff to deliver high-quality service repairs, minimize comebacks, and maintain a safe and clean work environment.


Key Responsibilities:

  • Ensure Service Department growth and profitability through effective staffing, customer retention, and technician training.
  • Review and sign off on all Service Department outside purchases and customer repair orders.
  • Monitor warranty performance statements and review warranty charge backs with the Warranty Administrator.
  • Investigate the progress of vehicle completion through periodic spot checks to ensure timely repairs, quality workmanship, and cleanliness.
  • Provide current manufacturers' vendor training courses for technicians and service staff.
  • Review random completed repair orders and maintain a safe and clean work environment.
  • Ensure compliance with all International and vendor policies and warranty procedures.


Requirements:

  • Strong leadership and management skills.
  • Ability to analyze and resolve problems.
  • Excellent communication and interpersonal skills.
  • Knowledge of International and vendor policies and procedures.
  • Ability to work in a fast-paced environment.


Why Work with Us?

We are a locally owned and operated dealership with over 45 years of experience. We offer a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.



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